Salesforce Customer Success Manager

Are you an aspiring Salesforce Customer Success Manager looking for an opportunity to bring your recruitment industry knowledge to an organisation that is expanding its operations?

In return for your knowledge and know-how, you'll benefit from working with cutting-edge Salesforce technologies and making a meaningful impact on client success.

As a Salesforce Customer Success Manager, you will play a pivotal role in ensuring the seamless adoption and utilisation of Salesforce solutions among the client base. You will be responsible for building strong relationships with clients, understanding their unique business requirements, and providing expert guidance to maximise the value they derive from Salesforce. This role requires a combination of recruitment expertise, account management skills, and extensive knowledge of Salesforce functionalities.

If you are a passionate individual with a recruitment background, possess a strong understanding of Salesforce, and a commitment to delivering exceptional customer success, we want to hear from you.

Responsibilities

As the Salesforce Customer Success Manager, you'll be responsible for:

1. Acting as the primary point of contact for clients, fostering strong relationships and understanding their business objectives.
2. Utilising your recruitment background to identify opportunities for upselling and cross-selling Salesforce solutions that meet client needs.
3. Collaborating with internal teams to address client queries, resolve issues, and escalate technical issues when necessary.
4. Developing and delivering regular performance reports and insights to clients, highlighting key metrics and areas for improvement.
5. Staying updated on the latest Salesforce features and best practices to advise clients on optimising their Salesforce ecosystem.

Skills

The skills needed for this Salesforce Customer Success Manager include:

1. Extensive knowledge and experience with Salesforce CRM, including configuration, customisation, and administration.
2. Strong understanding of user acceptance testing (UAT) processes or experience providing user support.
3. Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders.
4. Exceptional problem-solving abilities and a proactive approach to identifying and addressing client needs.

Experience Requirements

Proven experience in a recruitment background, preferably as an account manager or in a client-facing role.

Qualifications

Salesforce certifications (e.g., Salesforce Administrator, Salesforce Consultant) are highly desirable.