Senior Client Manager

About Us

We're one team, working across London, Madrid and Vienna to bring brands to life by creating unforgettable experiences. Our natively global team of Saffronites is made up of 21 nationalities speaking 23 languages, each adding their own hint of spice to the team.

With global clients that include Meta, YouTube and the Valuable 500, we are looking for a Senior Client Manager who is eager to grow their skills by working with global clients on exciting and challenging projects in our office in Madrid or London.

About You

+5 years of experience in similar positions in branding agencies or the communications consulting industries.
Proven experience in managing mid to large scale projects.
Comfortable taking ownership and responsibility for delivery.
Strong organisational skills.
Excellent attention to detail.
Able to work under high-pressure, on multiple work streams and under tight deadlines.
Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade.
Exceptional client relationship management skills, with a focus on building trust and long-term partnerships.
Understanding of the importance of brand as a management tool.
Fluent in Spanish & English.

As a Saffronite we'll expect you to

Manage small and mid-sized projects alone as well as big ones alongside a Client Director.
Help drive and grow client relationships.
Work closely with design and strategy teams to deliver projects above expectations.
Be responsible for overall account administration.
Drive delivery of work on brief, time and budget.
Facilitate team communication, enabling shared thinking and delivery.
Scope proposals for new and existing clients, including planning, timelines, costing, etc.
Contribute to the strategic and design development of projects, understanding the brief, requirements and deliverables.
Commit to excellent and rigorous project management.