Senior Consultant

Technology Customer Communication Management SmartCommunications

Company

ITL UK

Requisition ID

125499BR

Role - Senior Consultant
Technology - SmartCommunications (SmartComm)
Location - Burgess Hill, UK
Business Unit - DX

Job Description
As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in defining the problem, proposing and refining the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, SmartComm Cloud, and Mail house services, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training, and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities:

• Design and implement CCM strategies that align with business objectives and customer experience goals.
• Lead the integration of enterprise applications such as upstream AR/Admin Systems, Integration layer, SmartComm Cloud, archival and Mail house services.
• Collaborate with all integrated applications for end-to-end solution designing. Work with client enterprise solution architect for end-to-end solution architecture.
• Provide expert advice on the use of integration technology, data architecture, and system architecture, including best practices for CCM.
• Oversee critical steps within the Software Development Life Cycle (SDLC) that impact enterprise-wide development and architecture standards.
• Manage internal resources and external team members to ensure successful project execution.
• Work with Vendor team for installing, configuring and establishing connectivity to SmartComm products from client Infra.
• Communicate project status and architectural decisions to various levels of management.
• Participate in code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve issues related to SmartComm solutions.
• Stay up to date on the latest SmartComm features and best practices.

Skills:

• 10+ years of relevant experience in SmartComm Product suite. Should have experience on end to end integration with enterprise applications utilizing SmartComm APIs.
• Strong understanding of SmartComm concepts and development.
• Strong hands-on experience on all SmartComm modules - Data Modeler, Advanced Template Designer and Web Editor.
• In-Depth knowledge of SmartComm's Appliance Configuration and Deployment Models (Cloud/Hybrid).
• Should be well versed with Rationalization concepts, Migration of templates from Legacy to SmartComm and Admin work like setting up of Users and approval workflows.
• Hands-on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post-processing.
• Sound knowledge in generating Interactive communications using Draft Editor.
• Should be well versed with handling and creating JSON objects.
• Experience on Core Java, Spring framework, Microservice based architecture would be desirable.
• Experience on Greenfield implementations, other CCM products would be desirable.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms of personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Why Infosys
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
Visit to see how Infosys (NYSE: INFY), with US$8.25 billion in annual revenues and 165,000+ employees, is Building Tomorrow's Enterprise today.