Senior Digital Performance Analyst

On behalf of DWP we are looking for a Digital Performance Analyst for a 12 month (Inside IR35) contract. Hybrid working with 2 days per week required in Birmingham, Leeds, Sheffield, Manchester, Newcastle or Blackpool.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

* Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
* Increase saving for, and security in later life
* Create a fair and affordable welfare system which improves the life chances of children
* Deliver outstanding services to our customers and claimants
* Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

As a Digital Performance Analyst you deliver performance analysis that helps services to meet the Government's Digital by Default Service Standard.

The key purpose of this role is to deliver accurate and efficient performance reporting and analytical insight for the digital services that you work with.

As a Digital Performance Analyst your main responsibilities will be to:

* Take a leading role in the development of the performance metrics and key performance indicators (KPIs) for the service and build dashboards and provide in depth reports to communicate key metrics.
* Support digital teams to understand how their service meets the user needs, supports their business case and adds value to DWP.
* Support the digital team to ensure their service meets the requirements set out in the GDS Service Standard. Working with services teams to encourage evidence driven design and iteration of their services.
* Lead on the development of performance measurement frameworks including key performance indicators (KPIs).
* Work with other DPAs and the data community to follow common practices.
* Find and use a variety of data sources to meet analytical requirements. Including, but not limited to, Google Analytics data, Operational Data, back-end service data and MI data.
* Carry out quality analysis to answer questions and support decision making.
* Report back performance measurement to the team and internal stakeholders

Essential:

* Experience in performance measurement and implementing measurement frameworks.
* Experience of communicating analysis and insight to turn complex data into compelling, clear and actionable stories.
* Experience of User Centred Analysis to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing.
* SQL programming skills and experience.
* Experience of working with Google Analytics.
* Proficiency in analysis and visualisation tools.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".