Senior Network Engineering Manager

Posting Date: 21 Feb 2025

Unit: Networks

Location: Snowhill, Birmingham, United Kingdom

Internal Closing Date: 28th November 24

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Why this job matters
This role is accountable for design of customer-facing DNS capabilities across BT, spanning broadband, mobile and wifi services as well as multiple specialist internal and externally-facing services. It provides leadership to an immediate team of designers and developers as well as a virtual platform team spanning Delivery, Operations and other stakeholders.

What you'll be doing - your accountabilities

• Shape DNS Design Team's strategy to enable the achievement of the ISP tribe and wider BT goals.
• Leadership of DNS Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management.
• Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level.
• Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
• Forecast supply and demand of resource requirements based on known and unknown business needs.
• Drive development of complex network and software capabilities to create innovative products for our customers.
• Accountable for security and compliance of platforms and services within DNS.
• Accountable for operation of BT's DNS services.

The skills you'll need to succeed

• People management and leadership.
• Proven ability to motivate, inspire and lead teams in a complex environment.
• Expertise in DNS, Broadband and Mobile networks.
• Leadership of software and cloud-based developments.
• Understanding of drivers and measurement of customer experience.
• Experience in managing agile product development.
• Commercial savviness; budgeting, demand management and vendor management.
• Proven ability to build strong working relationships with stakeholders.
• Excellent communication skills and proven ability to influence others.
• Ability to lead remote teams and collaborate with remote stakeholders.

Experience you'd be expected to have

• Mandatory: experience of leading highly skilled engineering or software development teams.
• Mandatory: experience of developing and playing a part in the in-life operation of critical large-scale customer-facing networks.
• Mandatory: experience of managing strategic vendor relationships and associated budgets.
• Preferable: experience of designing and operating complex service provider, web scale or broadcast services, including DNS.
• Preferable: experience of agile product development.
• Preferable: expertise in solution architecture.
• Preferable: Roadmap setting or technology architecture experience.