Senior Operations Manager

We are recruiting for a Senior Operations Manager for our Public Inquiries & Public Law (PIPL) team in central London. This is a key role working alongside partners and senior leaders in the PIPL team and across the broader Commercial Services Group business. You will have an immediate impact on our productivity by streamlining strategic initiatives, overseeing program management, and communicating objectives to senior leaders and their teams. You will have proven success in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

Your Role

As a Senior Operations Manager, you will deliver the following:

• Working tactfully across key areas of the business on behalf of the Head of PIPL/Senior Partner (the Responsible Executive, 'RE'), you will be responsible for running the Office of the RE. You will provide inspired leadership in the operations side of our growing, quick-paced, high-profile sectoral team. Assisting in gatekeeping and monitoring the flow of multi-platform communications to and from the office of the RE, you will oversee strategic business initiatives, from development through to successful execution, under the guidance of the RE. You will also assist and communicate with the PIPL senior leadership team in decision-making, program management, and initiative implementation.
• With the support of the Operations and Strategy Manager (OSM), you will review, design, and execute improvements to organisational structure; find knowledge and skills gaps and help develop initiatives to address them. You will also work with the OSM to improve current processes and optimise organisational procedures for efficiency and productivity.
• Serve as liaison with staff, executives, senior leaders, and the RE regarding the firm's climate, employee well-being, project updates, proposals, and planning.
• Work with the human resources department to coordinate resource acquisitions and collaborate to address and resolve all PIPL employee concerns.
• Oversee daily operations in collaboration with the RE, senior leaders, and department leaders, managing the executive office team to deliver administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning and coordinating annual corporate meetings, and scheduling facilities.
• Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations and help define new operational strategies by working with the RE, OSM, and other senior leaders on special projects.
• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.

Your Skills and Experience

• 10+ years of experience in a business management or executive role.
• A creative approach to problem-solving and decision-making with an ability to manage critical issues quickly and effectively, continually striving for continuous improvement.
• Excellent understanding of business operations and procedures.
• Experience in organising and directing multiple teams and departments, preferably as a Senior Operations Manager to a C-Suite executive of a large corporate, non-departmental government body, or political office.
• Strong organisational and planning skills, with a proven ability to manage multiple projects concurrently.
• Experience in planning and leading strategic initiatives.
• Excellent communication, interpersonal, and leadership skills with an ability to engage with stakeholders throughout the business at all levels and across fee-earning teams and business services.
• Experience in data analysis and budget management.
• Consulting experience, with a focus on operations management, with proven success in a project coordination role.
• Strong project-reporting skills, with a focus on interdepartmental communications.
• Degree in business or related field, or equivalent executive level experience preferred.

Your Team

The Public Inquiries team at TLT has a wide breadth of experience on all aspects of inquiry, inquest, and national security work. We represent central government, non-departmental public bodies, local government, high-profile individuals, blue light services, and the private sector.

The team provides a full legal service. This includes advising individual key witnesses representing public bodies, private individuals, and acting on behalf of inquiries themselves. This breadth of experience and knowledge allows the team to deal with all aspects of public inquiries and provides a unique perspective. On top of our legal advice, we are able to provide support to any inquiry secretariat. We can provide project management, budget advice, and administrative support.

About TLT

Fast-paced, fast-growing, and forward-thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high-profile clients in innovative sectors. With local, national, and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India, and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare, and progress our clients for what comes next and it's essential that we do the same for our people, our planet, and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT, we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients, and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments, or an application to Access to work please contact the recruitment team on