Senior Product Manager, Business Borrowing London

Senior Product Manager, Business Borrowing

London

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ️

In October, we opened our doors to bigger small businesses, ushering in the next phase of our mission to make money work for businesses. As well as launching plans and features designed for teams of up to 15, we also started offering loans to limited companies for the first time. It follows the launch of loans and overdrafts for sole traders in 2023.

Business Borrowing is the team that we formed to build and grow our borrowing products for the 500,000+ businesses who bank with Monzo. But we need more than one team to match our ambitions in this space and meet our customers' growing needs. We're hiring a Senior Product Manager to lead a second team in this space.

What you'll be working on:

• You'll lead a cross-functional team to design, build and grow products to support our business customers with their borrowing needs. You'll do this by building a deep understanding of customer needs in this space, as well as understanding what is and isn't possible from commercial, regulatory, operational and technical perspectives. You'll use this to set a product strategy.
• You'll communicate effectively with people of all levels of seniority. You'll get people inspired by the product vision and you'll share the right context with the right people at the right time.
• You'll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals.
• You'll work iteratively and collaboratively with credit risk, design, engineering, research, data science, product marketing, compliance and many others to refine your plan and execute against it effectively.
• You'll help to shape product strategy across Monzo by sharing insights from your work.
• Leading a workshop with your team to hypothesise solutions to key customer pain points identified in research.
• Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge.
• Working closely with credit risk experts to ensure the product and credit strategy are tightly aligned.
• Planning and joining research calls to better understand how businesses are borrowing today.
• Speaking to compliance specialists to be clear on what rules the product needs to follow and to brainstorm ways to achieve this.
• Researching and understanding market trends, industry best practices, and opportunities for Monzo to pursue.

You should apply if:

• You have extensive experience of shipping successful, customer-centric digital products in a fast growing company.
• It's great if you've worked on lending products or other business banking products, but it's not essential.
• You're passionate about building great products for customers, but you also deeply understand what makes your products succeed commercially.
• You start from first principles. You've previously built products that tackled long-standing customer problems in a new way, or otherwise broke from the industry status quo. You're not satisfied to simply build the same product your competitors offer.
• You're data-driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it.
• You're full of novel ideas and creative solutions, and able to tease them out of others too.
• You're comfortable spanning the worlds of design, data, user research, marketing and engineering.
• You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with.
• You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way.
• You're a fast learner, humble and curious, and enjoy developing yourself and others.
• What we're doing here at Monzo excites you!

The interview process:

Our interview process involves 4 main stages:

• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour-long interviews to assess Project Walkthrough, Case Study and Leadership
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on

What's in it for you:

£85,000 to £120,000 depending on experience, stock options & benefits.

We can help you relocate to the UK.

We can sponsor visas.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences.

And much more, see our full list of benefits here.

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

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