Senior Product Manager (Trust)

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust.

At Trustpilot, we are at the forefront of revolutionizing the Product space. As we propel towards becoming the engine for Product-oriented growth, we are searching for innovative professionals like you to join us on this remarkable journey. Our team comprises strategic leaders in product development, motivated by an unwavering commitment to delivering unmatched customer value at scale. We need an experienced and skilled Senior Product Manager to take charge of owning the discovery and execution of our strategic global roadmaps. If you are enthusiastic about implementing innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for. Join Trustpilot's Product Management team and have an integral part in shaping the future of our diverse and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide. We are currently hiring within our Trust & Transparency team.

A huge part of what we do at Trustpilot is Trust (it's in the name!). We need to ensure that the content on our platform is real content from real people. That means eliminating scam and spam, and identifying fraudulent behaviour. We have several cross functional teams devoted to Trust such as Content Integrity to discover fraudulent activity, and data scientists working on spam models.

What you'll be doing:

• Lead cross-functional agile teams, including remote members, through the entire product lifecycle.
• Take ownership of product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs.
• Collaborate with designers, engineers, data scientists, and other key stakeholders to develop new features and optimize existing products.
• Prioritize new features and enhancements using robust product management frameworks.
• Conduct in-depth user research and leverage data insights to define problems and validate solutions.
• Drive decision-making by setting clear priorities and using data (quantitative and qualitative) to measure success.
• Communicate product strategy, status updates, and potential risks to executive leadership and internal teams.
• Cultivate solid connections between the sales, marketing, and customer service departments to promote product-focused mindsets across the enterprise.
• Inspire and motivate teams to achieve their best performance, establishing a culture of high collaboration and innovation.

We are looking for people with:

• Significant product management experience working within agile teams, with a proven history of delivering effective digital products.
• Comprehensive understanding of product management principles, including product strategy, roadmap development, and agile methodologies (Scrum, Kanban).
• Demonstrated experience working in cross-functional teams and leading through influence, not authority.
• Expertise in user research, A/B testing, and data analysis to guide decision-making and product development.
• Skilled in critical assessment and oversight, with expertise in setting up and supervising key performance indicators and measures of achievement.
• Experience working on B2B or B2C products, ideally in areas such as eCommerce platforms, marketing automation, or customer engagement.
• Passion for emerging technologies such as AI/ChatGPT and their application in product innovation and user experience.
• Great communication and stakeholder management skills, with the ability to align diverse teams around a common vision.

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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