Senior Software Engineer - Manage My Booking

Why loveholidays?

At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away.

About the team

The MMB (Manage My Booking) team is part of our Managing Department, dedicated to enhancing the post-booking experience for our customers. Our team focuses on empowering customers to seamlessly manage their bookings, ensuring they can handle inquiries and make changes with ease. We are responsible for continuously improving our platform in line with our vision: "An effortless experience at your fingertips," delivering a customer journey that is intuitive, efficient, and hassle-free.

The impact you'll have:

• Join our dynamic Manage My Booking (MMB) team, where you'll play a pivotal role in enhancing our customers' holiday experience. After booking, we ensure they have all the right information at their fingertips, while also empowering them to make any necessary changes with ease. Our team is focused on modernising the platform by migrating key pages from a legacy codebase, enabling greater scalability and flexibility. Additionally, you'll contribute to running impactful experiments aimed at reducing customer inquiries, minimising support tickets, and boosting overall customer satisfaction (CSAT).

• Engineers on the team are responsible for leading product and technical initiatives, helping to ideate and build experiments, and mentoring others in their areas of expertise.

Your day-to-day:

• Enhancing the post-booking experience by conducting experiments on features designed to reduce customer friction. Your focus will be on providing customers with the essential information they need and streamlining the process for making any necessary changes.

• Work across our stack - from optimising the ultra-fast performance of our app, to deploying GraphQL changes, to working with BigQuery and our Data Mesh , to rolling out new features validating they are making the right impact.

• The team primarily uses React, Typescript, GraphQL, Node, Capacitor, Java and Swift. However, we employ many different languages across our teams and encourage engineers to work across the entire stack and use the right tool for the job - from our Kubernetes infrastructure to our app native plugins.

Your skillset:

• You are highly proficient in the TypeScript ecosystem, with deep expertise in React, TypeScript, and Node.js, and familiarity with other programming languages such as Java or Go.

• You are an experienced and motivated engineer who is excited about building products in cross functional teams to deliver the best experience for our customers in the post booking.

• You enjoy collaborating across teams to achieve shared goals, sharing knowledge with others. You consistently lead by example, and inspire and mentor up-and-coming engineers.

• Applying a product mindset, you solve for end users first, with technology being a means to an end.

• You have a constant interest in learning more about the latest trends in the wider industry, and want to grow further. We strive to support engineers in their growth and will give you the platform to do it.

• You own applications end to end, from specification to coding, to deploying, running and monitoring in production with tools such as Prometheus and Loki.

Desirable:

• You've worked in a team with a "you build it, you run it" ethos before.

• You possess good knowledge in mobile development as sometimes we need to work on native plugins.

• You are a product engineer, interested in solving business problems and see technology as a means to an end.

Perks of joining us:

• Company pension contributions at 5%.

• Individualised training budget for you to learn on the job and level yourself up.

• Discounted holidays for you, your family and friends.

• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.

• Ability to buy and sell annual leave.

• Cycle to work scheme, season ticket loan and eye care vouchers.

The interview journey:

• 1st stage interview with two engineers from the team.

• Tech challenge - you can choose between a live and take home option.

• Final stage - consisting of discussions around three key areas.

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.