Senior Strategy and Operations Manager

Job Title: Senior Strategy & Operations Manager - Channels & Strategic Projects

We're Houst : A professional property management service. Our mission is to make hosting hassle-free, using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

About the Role:
We're looking for a Senior Strategy & Operations Manager to lead our Channels team and drive strategic projects across the business. This role is crucial for expanding Houst's presence across booking platforms, conducting strategic pricing experiments, and implementing innovative revenue optimisation strategies. You'll manage a team responsible for day-to-day channel operations, tackle complex integration challenges, and collaborate with diverse functions to deliver growth.

Key Responsibilities

• Lead Channel Expansion: Develop and execute strategies to grow our presence across different booking platforms. Oversee onboarding, API integrations, and mapping to ensure smooth functionality.
• Drive Revenue Optimization: Conduct pricing experiments and implement strategies to maximise revenue per night across channels, balancing occupancy with profitability.
• Monitor Performance Metrics: Track and analyse growth and experience metrics for each channel, deep-diving into causes of underperformance and devising effective countermeasures.
• Scrutinising Existing Processes: Understanding the team's daily tasks, identifying possible limitations and refining to enhance team output and meet quarterly OKRs.
• Team leadership & Day-to-Day Operations: Lead a team managing inquiries, bookings, and client communications, ensuring accuracy and efficiency through mentorship and performance feedback.
• Strategic Project Management: Oversee high-impact projects aimed at operational efficiency, revenue growth, and client value, managing project timelines and aligning cross-functional teams.
• Data-Driven Decision Making: Use advanced data modelling and reporting tools (Looker, Tableau, SQL) to conduct in-depth analyses, generate actionable insights, and drive strategic recommendations.
• Cross-Functional Collaboration: Collaborate with Product, Operations, Guest Experience, and Marketing teams to align on channel strategies, ensuring cohesive execution across functions.

What You'll Bring

• Bias for Action: You quickly move from strategy to execution, taking ownership and driving results.
• Tenacity and Resilience: You thrive in ambiguity and have a track record of tackling challenges head-on to deliver outcomes despite obstacles.
• Analytical Skills: Expertise in data modelling and reporting tools, with strong experience in SQL, Tableau, and/or Looker for insightful decision-making.
• Client and Partner Focus: You're dedicated to creating value for clients, partners, and guests, consistently improving their experience and satisfaction.
• Cross-Functional Excellence: Adept at working with teams across functions, building relationships, and aligning stakeholders to achieve common goals.
• Value-Oriented Focus: You're committed to creating value for the business and clients, constantly seeking ways to drive improvement and client impact.

Preferred Qualifications

• 5+ years in strategy, operations, or a similar role in a high-growth or technology-driven environment. Channels experience not necessary.
• Experience in marketplaces, property management, or hospitality is advantageous.
• Strong organisational skills with a track record of managing complex projects and collaborating across teams.
• Excellent communication and presentation skills, simplifying complex ideas for diverse audiences.

Benefits:

• Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements
• MacBook - For business use
• 33 days paid holiday (including public holidays) - plus an extra day off on your birthday (because who wants to work on their birthday
  
  Salary Banding: £50,000 - £60,000 (DOE)

At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.