Service Charge Officer

We're seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.

Key Details:

Hourly Rate: £18.93 PAYE / £23.47 Umbrella
Contract: Until July 2025, with potential to extend
Availability: 6 positions available
Working Model: Remote working with 1 day per month to report to London office.

Your Role:

As a Service Charge Officer, you'll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:

Managing service charge enquiries from residents and internal staff.
Investigating and resolving disputes, including attending meetings with residents.
Collaborating with analysts to ensure accurate service charge estimates.
Supporting rent teams with service charge-related queries.
Contributing to service charge-related projects and ensuring compliance with legislation and best practices.

What We're Looking For:

Knowledge of landlord and tenant legislation, particularly regarding service charges.
Proven experience delivering service charges in a customer-focused environment.
Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation).
Familiarity with ERP and CRM systems.
Excellent communication skills, adaptable to different audiences.

Why Join?

This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents' satisfaction and the organisation's success.
Apply now to become part of a forward-thinking team!