Service Design Consultant

Our client, a global defence organisation, urgently require an experienced Service by Design Consultant to join their team on a permanent basis.

In order to be successful, you will have the following experience:

• Strong service design background within user cantered design (UI/UX)
• Designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts
• Experience in either creating service design for a new system, or transforming an old/outdated system
• SC Cleared and be willing to obtain DV Clearance

Within this role, you will be responsible for:

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
• Collaborating with stakeholders to define measurable service goals and objectives.
• Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.
• Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
• Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.
• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
• Working closely with user researchers to integrate user insights into service design decisions.
• Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.
• Conducting usability testing and gather user feedback to continuously refine and improve service experiences.
• Staying up-to-date with industry trends, emerging technologies, and best practices in service design.

This represents an excellent opportunity to secure a long term contract within a dynamic and high profile organisation.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.