Service Design Lead

Service Design Lead- Permanent Hybrid role Up to £69,757 per anumm-30 days annual leave, plus bank holidays with the option to buy further holiday

Your new company

Keele University is a world class campus-based university who have ambitious plans for our future growth and development. Our technology mission focuses on leveraging digital and data expertise to drive innovation and support a sustainable future.

Digital Transformation will play a key part in supporting our focus across three key strategies: Digital Society Institute establishing a gateway to digital and data expertise within the University; Smart Energy and Green Technology; and Partnerships and collaboration. Our commitment to technology is deeply intertwined with our broader mission of sustainability and societal impact and we want you to be part of our future.

Your new role

As the Service Design Lead it's an exciting opportunity to support the Director of Service Transformation, to develop our end-to-end service design and architecture, working alongside directorate leaders shaping the future design of services, their integration and successful implementation.

You will play a pivotal part of Keele's ambitious strategy and how this influences professional services helping to define options for the shape, size and scope of professional service functions in order to maximise the value they add to the University.

Working closely with IDS colleagues to ensure services are designed to align with the Enterprise Architecture and meeting the strategic priorities of Keele.

The role provides an opportunity for the successful candidate to work on an exciting pipeline of new service transformation and improvement projects.

What you'll need to succeed

• An understanding of a holistic data driven approach to assessing the efficiency and effectiveness of professional services areas
• Experience leading, managing and developing a team of highly experienced Business Analysts
• Be enthused by exploratory research allied with the assessment of institutional suitability for alternative target operating models and organisational structures
• Extensive experience of leading the deployment of standard methodologies for customer journey mapping, business process mapping, service design, user requirements capture and benefits opportunity assessment.
• Experience mapping business functional requirements with digital systems configuration
• Extensive experience in supporting the integration of new and existing services, ensuring that new services are tested and implemented appropriately
• Experience with supporting PS leads and teams to design operating models, and services, which draw down on common design principles

What you'll get in return

Keele University are committed to providing an excellent work life balance and below are just some of the extensive employee benefits.

• Agile and flexible working
• 30 days annual leave, plus bank holidays with the option to buy further holiday
• Health and Wellbeing Support with 24 hour access to staff counselling
• Keele is committed to supporting colleagues with parenting and caring responsibilities and offer a range of generous family-friendly policies
• Occupational health support
• Eye and eyesight examinations
• Annual flu vaccinations
• Green campus with on campus walking and cycling routes
• Cycle to work scheme with tax free hire of bicycles and related safety and security equipment.

What you need to do now

HAYS Technology have been retained by Keele University to manage the search and recruitment of this role. For all enquiries, please contact Hayley Heath at Hays Technology.

Keele University | Benefits | Hays UK

Closing Date Wednesday 16th October 2024

Interviews scheduled for Thursday 31st October 2024