Service Desk Analyst

Service Desk Analyst

£26-30k + highly competitive benefits.

Cheltenham

We are recruiting for our client, a leading firm of Chartered Accountants with over 500 staff spread across multiple sites in Gloucestershire. This position truly offers career progression and multiple, highly competitive benefits, across holidays, health and pension. They offer a great amount of training, and personal and professional development.

The team the successful candidate would work within is responsible for supporting all offices' IT, with both internal and external technical issues.

The role

• Provide 1st and 2nd line support (via phone, email, and in person).
• Log support tickets and manage incidents, escalating to 3rd line support when necessary.
• Handle requests for new starters, leavers, and movers.
• Build laptops and smartphone handsets, and host inductions for new employees.
• Assist with employee moves, meeting room setups, and new office installations.
• Troubleshoot, test, repair, or dispatch equipment for repair.
• Maintain inventory records.
• Minimum of 1 year IT experience.
• Proficiency in Windows 10, Microsoft 365, Active Directory user management, and Entra ID user management.
• Strong written and verbal communication skills; general understanding of LAN, WAN, DHCP, and DNS.

Who are we looking for?

We are looking for career focussed individuals, who have at least 1 year experience working within IT, with general understanding of LAN, WAN, DHCP and DNS