Service Desk Analyst

Job Description:

• Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
• Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
• Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (eg Embark and Ethernet Connect) as required

Experience

• Provide troubleshooting support as required between the Parties and Sub-Contractors
• Proficient in Excel
• Experience in Reporting & Data &
• Experience in helpdesk role.