Service Desk/1st Support Engineer - Cambridge

Service Desk/1st Support Engineer

Salary: Up to 30K Hybrid working, no shift patterns and no on call.

Location: Walking distance from Cambridge South station

Our client is currently seeking an enthusiastic and ambitious 1st line Support Engineer to join their 1st-line Service Desk team.

Responsibilities:

• Logging and escalating calls where necessary.
• Ensuring calls are prioritised and responded to within the agreed SLA.
• Supporting the roll-out of new applications and hardware across the business.
• Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
• Assist with user account management, including password resets and access permissions.
• Document all support activities and maintain accurate records.

Benefits:

• Opportunities for career progression.
• 25 days annual leave plus bank holidays
• On-the-job training and development opportunities
• Supportive team environment
• Company social events and team-building activities

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.