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ServiceNow Developer - Must have ITAM Implementation experience
Posted 2 days 22 hours ago by Brillio Europe Limited
£35 Annual
Contract
Not Specified
Other
London, United Kingdom
Job Description
As a member of the ServiceNow Practice the ServiceNow Developer will configure ServiceNow modules (especially the ITAM module) based on requirements and driving them into the production environment.
You will also:
- Develop and implement new applications on the ServiceNow platform
- Leverage the automation and integration capabilities of ServiceNow.
- Provide ServiceNow capability to deliver customer outcomes via the ServiceNow platform
- Work closely with the Senior Business Analysts and customers to understand and translate their business and technical requirements, propose solutions to business problems and contribute to technical delivery.
- Participate in design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
MAIN DUTIES:
- ServiceNow Development:
- Strong and proven background in developing on the ServiceNow platform
- Have a strong and proven background in delivering on the ServiceNow platform
- Develop the technical solutions, implement them, and perform the relevant component integration tests.
- Align to best practice code and development standards
- Ability to review code, overall solution and provide feedback to other team members
- Manage customer defects and backlog for approved development elements of a customer delivery.
- Able to work closely within a mixed development team that may include external development capability and ensure code and update sets are managed in line with ServiceNow best practices.
- Previous experience of developing integration using spokes and 3rd party tooling.
- Implementing ServiceNow ITSM modules as a technical resource with hands on development of:
- Application configuration
- Workflow configuration
- UI configuration
- Collaborate as part of a talented team of ServiceNow professionals to deliver changes and provide support to our client
- Work closely with the Product Owner, Developers, and Programme Team to ensure the ServiceNow platform meets the evolving needs of the client
- Input into technical tasks related to configuration and implementation of the ServiceNow platform
- Troubleshoot and resolve defects following best practice principles
- Update documentation related to the Programme's scope as required
Key skills and experience
- Behavioural Competencies:
- Strong relationship management skills and aptitude to multi-task and work well in environments driven by tight deadlines, as a team and independently
- Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up
- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
- Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
- Experience and understanding performance and capacity requirements
- Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Drive and embody Brillio values and culture.
- Technical Skills:
- 2+ years of working experience on ServiceNow in E2E implementation of various modules in ServiceNow, including 1+ implementation in an ITAM suite (HAM Pro/SAM Pro).
- ServiceNow Certifications: Required: CSA +1 Desired CIS-ITSM, CIS-HAM or CIS-SAM.
- Should have knowledge on ServicePortal and angular JS
- Proven implementation of integrations with 3rd party tools, preferably with HAM Pro, CMDB or ITSM
- Proficient in Flow Designer, Workflow and Automation
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
- ITIL v3 certification is desired with an understanding of IT Asset Management processes
- Proficient in Javascript and familiarity with ServiceNow APIs.
- Working knowledge of HTML, CSS, Web technologies and working in SaaS environments.
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, ServiceNow Mid Server and other such technologies
Brillio Europe Limited
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