ServiceNow Developer

We're seeking a highly skilled contractor to lead the transformation of our ServiceNow content capabilities. You'll play a pivotal role in driving best practices, enabling self-service operations, and empowering knowledge-sharing communities.

Duration: 6 month contract - likely extension.

Rate: c. £600 per day (outside IR35)

Location: Remote

Your Skills & Expertise:

• Advanced expertise in ServiceNow Content Management and CSM modules.
• Hands-on experience managing diverse content types.
• Proven track record in structuring ServiceNow content repositories.
• Search optimisation expertise and analytics-driven decision-making.
• A team player who thrives in cross-functional environments.
• Excellent written and verbal skills for liaising with both technical and non-technical stakeholders.

About The Role:

• Drive the evolution of ServiceNow plug-ins such as Content Calendar and Content Matrix.
• Champion the transition to a self-service model, leveraging analytics to enhance efficiency.
• Build and maintain the My Hub general knowledge base, ensuring high-quality, actionable content.
• Foster engagement through content schedules, daily moderation, and support escalation.
• Create user guides, training materials, and demo videos tailored to ServiceNow content management.
• Design onboarding and capability-building programmes for content contributors.

Ready to make an impact?

Apply now and take the lead in shaping the future of our ServiceNow content.