ServiceNow Solution Designer

ServiceNow Solution Designer - London/hybrid - £409 p/d

The Solution Designer Specialist is responsible for creating, reviewing and assuring ServiceNow designs, ensuring they are structured appropriately for business use cases, confirm to principles and standards, and support interpretation with other parts of our business platform.

Expertise

• Experience on ITIL Process consulting and/or implementation
• Creates and owns technical designs for a specific technology area, delivering work autonomously. Acts as an informed consultant during discovery process.
• Integrates and implements end-to-end solutions across customers and business areas involving people, process, product, networks aspects.
• Ensures designs are delivered to the agreed principles and assurance processes.
• Ensures feasibility, scalability, and performance by setting and maintaining standards.
• Monitors performance of architecture standards and drives improvement for adoption and compliance.
• Responsible for getting the solution to a ready to build state by adherence to ACE (Architecture Conformance Expediter), Security Passport and PIA processes.
• Stay involved and remain accountable for design integrity throughout build, testing and deployment.
• Solution designing for ITSM modules
• Take care of INC, PROB & Change Squad development requirements & provide solutions.
• Work as an ITSM Technical Lead on ServiceNow implementation project, helping various teams provide detailed technical analysis, design, and direction on development activities.
• Prepare technical proposals, presentations and providing end-to-end solutions.
• Evaluate new features in the platform with ServiceNow releases and the suitability/applicability in the current environment on various modules like ITSM, CSM, Portal and Integrations
• Facilitate workshops with Teams for project initiation, setting and defining the implementation approach and process.
• ServiceNow Implementation Specialist & Admin certification
• Lead and own ServiceNow technical deliveries
• Guide, mentor and train team members
• Create value-adds and accelerators on ServiceNow
• Define and implement differentiators for ServiceNow development and support projects
• Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on Mobility, Discovery and Orchestration
• Experience on Java Scripting
• Excellent understanding of ITIL processes
• Ability to define and implement best practices
• Experience in creating and modifying workflows
• Experience in design, development and deployment in ServiceNow
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on ServiceNow
• Excellent experience on complex ServiceNow integrations
• Experience in creating custom applications
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
• Good understanding on ServiceNow dedicated and shared instances usage and feasibility
• Excellent experience in creating customer reports and dashboards
• Experience in conducting and document due-diligence for customer tools, process and projects
• Experience on configuration management - process definition, modelling and process refinement
• CMDB and Discovery troubleshooting
• Experience on ServiceNow foundation data management and data modelling
• Experience on LDAP integration
• Ability to create integration architecture
• Ability to create templates for foundation data, CMDB etc.
• Experience in Java and related web technologies is preferred
• Experience on ITIL Process consulting and/or implementation
• ServiceNow Implementation Specialist & Admin certification
• Lead and own ServiceNow technical deliveries
• Guide, mentor and train team members
• Create value-adds and accelerators on ServiceNow
• Define and implement differentiators for ServiceNow development and support projects
• Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on Mobility, Discovery and Orchestration
• Experience on Java Scripting
• Excellent understanding of ITIL processes
• Ability to define and implement best practices
• Experience in creating and modifying workflows
• Experience in design, development and deployment in ServiceNow
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on ServiceNow
• Excellent experience on complex ServiceNow integrations
• Experience in creating custom applications
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
• Good understanding on ServiceNow dedicated and shared instances usage and feasibility
• Excellent experience in creating customer reports and dashboards
• Experience in conducting and document due-diligence for customer tools, process and projects
• Experience on configuration management - process definition, modelling and process refinement
• CMDB and Discovery troubleshooting
• Experience on ServiceNow foundation data management and data modelling
• Experience on LDAP integration
• Ability to create integration architecture
• Ability to create templates for foundation data, CMDB etc.
• Experience in Java and related web technologies is preferred

Technical Expertise:

• Creation of script-based assignment and approval rules.
• Creation of Business Rule, UI Action by using Glide script.
• Creation of Glide Record object
• Creation of custom related list.
• Creation of Access Control List with the help of Scripting.
• Creation of Script based UI Policy and Client Script.
• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
• Querying the table by using Glide Record
• Referencing Glide List
• Debugging script
• Creating and customizing UI and pages using Jelly
• Working with complex Log Files.
• Render forms, lists, UI Pages, and many other things in with the help of Jelly
• Designing of Macros and Formatters.
• User Administration
• Web Service Integration
• User Interface Level Integration
• MID Server Integration
• Integration with tools, applications and systems
• Mobility and related integration
• AngularJS, Node.js and Bootstrap
• Use of Import Sets for data loading from external file or database to the