ServiceNow Solution Designer

ServiceNow Solution Designer - London/hybrid - £409 per day

Expertise

• Experience on ITIL Process consulting and/or implementation
• Creates and owns technical designs for a specific technology area, delivering work autonomously. Acts as an informed consultant during discovery process.
• Integrates and implements end-to-end solutions across customers and business areas involving people, process, product, networks aspects.
• Ensures designs are delivered to the agreed principles and assurance processes.
• Ensures feasibility, scalability, and performance by setting and maintaining standards.
• Monitors performance of architecture standards and drives improvement for adoption and compliance.
• Responsible for getting the solution to a ready to build state by adherence to ACE (Architecture Conformance Expediter), Security Passport and PIA processes.
• Stay involved and remain accountable for design integrity throughout build, testing and deployment.
• Solution designing for ITSM modules
• Take care of INC, PROB & Change Squad development requirements & provide solutions.
• Work as an ITSM Technical Lead on ServiceNow implementation project, helping various teams provide detailed technical analysis, design, and direction on development activities.
• Prepare technical proposals, presentations and providing end-to-end solutions.
• Evaluate new features in the platform with ServiceNow releases and the suitability/applicability in the current environment on various modules like ITSM, CSM, Portal and Integrations
• Facilitate workshops with Teams for project initiation, setting and defining the implementation approach and process.
• ServiceNow Implementation Specialist & Admin certification
• Lead and own ServiceNow technical deliveries
• Guide, mentor and train team members
• Create value-adds and accelerators on ServiceNow
• Define and implement differentiators for ServiceNow development and support projects
• Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on Mobility, Discovery and Orchestration
• Experience on Java Scripting
• Excellent understanding of ITIL processes
• Ability to define and implement best practices
• Experience in creating and modifying workflows
• Experience in design, development and deployment in ServiceNow
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on ServiceNow
• Excellent experience on complex ServiceNow integrations
• Experience in creating custom applications
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
• Good understanding on ServiceNow dedicated and shared instances usage and feasibility
• Excellent experience in creating customer reports and dashboards
• Experience in conducting and document due-diligence for customer tools, process and projects
• Experience on configuration management - process definition, modelling and process refinement
• CMDB and Discovery troubleshooting
• Experience on ServiceNow foundation data management and data modelling
• Experience on LDAP integration
• Ability to create integration architecture
• Ability to create templates for foundation data, CMDB etc.
• Experience in Java and related web technologies is preferred
• Experience on ITIL Process consulting and/or implementation
• ServiceNow Implementation Specialist & Admin certification
• Lead and own ServiceNow technical deliveries
• Guide, mentor and train team members
• Create value-adds and accelerators on ServiceNow
• Define and implement differentiators for ServiceNow development and support projects
• Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on Mobility, Discovery and Orchestration
• Experience on Java Scripting
• Excellent understanding of ITIL processes
• Ability to define and implement best practices
• Experience in creating and modifying workflows
• Experience in design, development and deployment in ServiceNow
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on ServiceNow
• Excellent experience on complex ServiceNow integrations
• Experience in creating custom applications
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
• Good understanding on ServiceNow dedicated and shared instances usage and feasibility
• Excellent experience in creating customer reports and dashboards
• Experience in conducting and document due-diligence for customer tools, process and projects
• Experience on configuration management - process definition, modelling and process refinement
• CMDB and Discovery troubleshooting
• Experience on ServiceNow foundation data management and data modelling
• Experience on LDAP integration
• Ability to create integration architecture
• Ability to create templates for foundation data, CMDB etc.
• Experience in Java and related web technologies is preferred

Technical Expertise:

• Creation of script-based assignment and approval rules.
• Creation of Business Rule, UI Action by using Glide script.
• Creation of Glide Record object
• Creation of custom related list.
• Creation of Access Control List with the help of Scripting.
• Creation of Script based UI Policy and Client Script.
• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
• Querying the table by using Glide Record
• Referencing Glide List
• Debugging script
• Creating and customizing UI and pages using Jelly
• Working with complex Log Files.
• Render forms, lists, UI Pages, and many other things in with the help of Jelly
• Designing of Macros and Formatters.
• User Administration
• Web Service Integration
• User Interface Level Integration
• MID Server Integration
• Integration with tools, applications and systems
• Mobility and related integration
• AngularJS, Node.js and Bootstrap
• Use of Import Sets for data loading from external file or database to the