Solution Manager (f/m/d)

Solution Manager (f/m/d) - Bachelor/ diagnostic/laboratory/stakeholder/project management

Project:
For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Solution Manager

Background:
Within the "RDS Marketing & Customer Insights" team, the "Customer Experience & Solution Design" chapter aims to elevate and scale customer experience across Diagnostics to further differentiate from competitors, continue to gain market share and guide decision-making in areas that matter for different markets and customers. The Solution Management Sub-Chapter ensures seamless integration and testing of diagnostics solutions by collaborating across project teams. We focus on enhancing the solution and customer experience by exploring desirability, viability, and feasibility together with our business, and synthesizing them into tangible solutions opportunities.

As a Solution Manager with a focus on solution integration, you will play a critical role in ensuring the seamless integration and enhancement of diagnostic solutions. Your responsibilities will span from identifying and developing innovative solutions to ensuring their effective integration and testing, all aimed at elevating customer experience and driving market differentiation. You will work across project teams to explore the desirability, viability, and feasibility of solutions, translating them into tangible solution opportunities. Depending on the project, your expertise in solution integration and testing will ensure that solutions are effectively integrated within the designated focus area, ultimately contributing to an enhanced customer journey.

The perfect candidate is collaborative, proactive and aware that in this role they can only indirectly influence decisions, and can use the appropriate language with stakeholders from high-level management to team members. The person has technical understanding, and is able to communicate at the "right" altitude

Tasks & Responsibilities:
. Establishment of a structured and consistent approach for continuous solution integration testing of diagnostic solutions in suitable solution environments that closely align with the customer environment
. Assessment of the need and best approach for solution integration testing based on product/project roadmaps in the different solution areas
. Together with the project teams involved, test strategies for solution integration are defined to ensure that the expected benefits are achieved and our solution offerings are implemented smoothly
. Lead a cross-functional team to organize and conduct solution integration tests for
. All/relevant components of a defined solution and tracking and coordination of milestones in implementation
. Advocate for solution-driven thinking, with a focus on improving the overall solution and customer experience in all strategic discussions
. Work closely with product development, business teams, and cross-functional experts to develop strategic guidelines, assess the feasibility of solutions, advance their implementation, and ensure they can be effectively tested and integrated
. Design and manage agreements between parties, outline system dependencies and development considerations, and develop project plans to realize solutions
. Correction of deficiencies discovered as a result of solution integration tests in a cooperative approach across different LCTs/BAs
. Definition/implementation of innovative approaches for solution integration tests from a technical, process and operational perspective
. Contribute to strategic architectural decisions by providing expert knowledge on solution integration

Must Haves:
. BS/MSc in science, engineering, or a relevant area of study, ideally with a further qualification in a business-related discipline
. minimum 5 years of experience
. Extensive experience in the diagnostics industry and/or related business areas
. Strong understanding of clinical processes within laboratories to position all benefits of the products and the way the portfolio adds value to the business/customer
. Experience in project management and customer experience definition
. Fluent in written and spoken English
. Ability to lead by influence, demonstrate effectiveness, drive decisions, and account for results
. Ability to resolve conflicts and adapt to change
. Effective in driving results and achieving team goals
. Collaborative attitude, networked thinking
. Experience in Stakeholder Management

Nice to Have:
. MBA
. Successfully launched and managed multiple products in the IVD domain

Reference Nr.: 923709SGR
Role: Solution Manager
Industrie: Pharma
Workplace: Rotkreuz
Pensum: 80-100%
Start: 01.11.2024
Duration: unlimited
Deadline: 15.10.2024

If you are interested in this position, please send us your complete dossier via the link in this advertisement.

About us:

ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.