Solutions Architect - Service Provider

Engineer - Pre Sales and Product Management

Job Type: Professional

Service Provider

Job Id:

Why Cisco Service Provider

Looking to be part of an innovative and dynamic team? Why not join the Europe, Middle East & Africa Service Provider (EMEA SP) team at Cisco?

There has never been a better time than now, to be a part of the Service Provider industry. Over the last 2 years, we have seen the acceleration of the digital economy. The role of SPs has never been more important in keeping organizations and customers connected. SPs have proven resilience as they quickly adapted to the sudden shifts in demand and will continue to be the backbone of emerging societies, markets and industries.

What You'll Do

As a Solutions Engineer at Cisco, you will be a key technical role driving customer digital transformation. You will be a customer-focused technical sales professional who ensures that relevant technical information and guidance is provided to the customer, focusing on customer success and aligned outcomes.

Your primary responsibilities include:

1. Driving technology and business transformation for the customers on all levels.
2. Driving pilots/PoC and explaining features and benefits to customers.
3. Crafting solutions and designs.
4. Demonstrating technical solutions including cross-architectural solutions covering Service Provider Routing, Service Provider Mobility, Cloud Compute, Data Center Routing and Switching, Security, Automation, and more.
5. Actively participating as a specialist and providing consultative support in various areas together with other Solutions Engineers.
6. Planning and implementing the sales strategy to meet agreed achievements and timescales, ensuring that sales targets are achieved or exceeded.

Who You'll Work With

In this dynamic, customer-facing role, you will be part of the core Account Team working closely with Account Managers and Solutions Engineers. You will also be exposed to an extended network of technical resources including the Cisco Engineering team to acquire in-depth technical know-how and specialist support.

Who You Are

Our minimum qualifications for this role are:

• 5+ years' experience in a technical role encompassing the Service Provider industry.
• Solid knowledge in several of the following domains: Service Provider Routing, Enterprise Networking, Cloud Compute technologies, Security & Automation.
• Strong analytical skills and ability to present and articulate an effective solution that delivers customer value.
• Experience in engaging with customer roles from engineers to C-Suite, aligning technology to business drivers.

Our preferred qualifications for this role are:

• BS in Engineering, Computer Science or equivalent.
• Understanding details of Cisco's product families.
• Experience in understanding and positioning SW based solutions, recurrent SW and subscription licensing as well as SaaS consumption models.
• Experience in dealing with sophisticated customer RFx, orchestrating multiple internal (Business Units, Specialist teams) and external (Partners) resources.
• Strong customer intimacy skills, responsible for technical customers and partners relationships.
• Good understanding of market trends and dynamics and extensive competitive knowledge in the area of technical responsibility.
• Must be able to act in a consultative role with Cisco team and customers.
• Ability to educate customers on management and lead architects' level on value proposition, business drivers and closing opportunities.
• Understand the sales cycle and the challenges that can affect the business.
• Be creative, determined and flexible in driving demand and pipeline.
• Ability to collaborate with Cisco business units on future feature improvements that will drive additional revenue.
• Where required, drive customer issues with TAC & Business Unit resources.
• Excellent written and verbal communication in English combined with listening, negotiation and technical/non-technical presentation skills for an array of different audiences.
• Eye for Business to support Account Team to assemble market/customers trends and develop a technical and business strategy.
• Industry relevant certifications (Cisco CCxx).

Why Cisco?

. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.