Solutions Architect

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Solutions Architect to join our Pre-Sales team.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

This is a full-time hybrid role for a Solutions Architect located in Paris with the option for some remote work. The Consultant will be responsible for engaging with potential customers, understanding their requirements, and providing tailored solutions using technologies such as Amazon Connect, Genesys Cloud, Salesforce or others.

Here's a more detailed breakdown of the key responsibilities:

1. Understanding Client Needs - Engage with prospective clients to gather their requirements, pain points, and business objectives to align our solutions accordingly.
2. Solution Demonstrations - Conduct product demos and technical presentations to showcase how our offerings address client challenges and add value.
3. Sales Support - Assist the sales team in responding to client inquiries, developing proposals, and preparing RFP responses with a clear technical and business perspective.
4. Collaboration with Internal Teams - Work closely with sales, technical, and customer success teams to ensure a seamless client experience, from pre-sales discussions to onboarding.
5. Contact Center Product Expertise - Stay updated on contact center solutions, competitors, and new technologies to effectively position our solutions against market alternatives.
6. Onboarding & Transition Support - Assist new clients in transitioning smoothly from sales to implementation by ensuring technical readiness and alignment.

Skills Knowledge and Expertise

Qualifications & Skills :

1. University degree, preferably in Telecommunications or Computer Science (other studies are also valid in case you have work experience).
2. At least 2 years of experience in project participation and/or analysis of technical and functional requirements in the Contact Center sector.
3. Customer orientation, communication skills and result orientation.
4. Proficiency in English, both written and spoken.

Sabio Solutions Consultant Skills :

1. Proven experience in a Pre-Sales, Solutions Consulting, or similar role.
2. Strong technical background in Contact Center.
3. Excellent communication, presentation, and interpersonal skills.
4. Ability to translate technical concepts into business value.
5. Experience with CRM tools, sales processes, and proposal writing.
6. Ability to travel if required.
7. Previous knowledge of any of the following solutions: Genesys (GE, GC or PC), Avaya (AES, CMS, SM, ), Verint (Recording, Speech Analytics, WFO, ), SBCs, Twilio, Google DialogFlow or similar.
8. Previous knowledge in Artificial Intelligence and/or CC Automation is a plus.

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Flexible working
Employee Assistance Programme
Bonus Scheme
Business Travel Insurance
Volunteering Time-off
25 days paid holiday a year
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.