Sr Creative Account Manager

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

We are looking for a Senior Creative Account Manager to join our brand and packaging design agency, leading the day-to-day management of one of the agency's long-standing client relationships, delivering an ongoing series of packaging design projects for a globally recognised FMCG food brand.

Scope of role: Office-based 2 days a week, WFH 3 days. May need to visit agency or client offices as required.

Role overview: The Senior Account Manager position will be involved in all aspects of delivering design and branding projects for clients, including receiving client briefs, planning projects and working closely with the SGK creative teams to produce and present creative work. Additionally, the Senior Account Manager is also charged with developing commercial relationships to ensure sustained, long-term growth. The role will be supported by the Account Director to drive client growth and strategic account planning, and the Senior Account Manager is expected to be the first point of contact and main relationship holder for a number of brand managers.

Through this they will have the opportunity to work on a variety of exciting creative projects on brands that are known and loved by thousands of consumers globally. While helping to shape these brands, they will have the ability to learn new skills and build direct relationships with client partners.

Key tasks overview:

• Taking day-to-day ownership of client accounts and acting as a partner to deliver creative solutions for clients.
• Receiving and responding to client briefs, writing internal creative briefs, timing plans, and other related client service responsibilities (meeting contact reports, status reports etc.).
• Tracking and communicating status on client projects, including reporting up to the client services team on all current workstreams and future projects.
• Manage processes with the creative studio, scheduling resource to maximise operational efficiencies without compromising quality.
• Engage with different stakeholders as needed and operate client approval systems as needed for project delivery.
• Take responsibility for aspects of client finance, including invoicing and budget tracking.

We're looking for an energetic and ambitious person with recognised experience in an established brand and packaging design agency, but with an appetite to further their skills and knowledge into Point of Sale and Digital channels. They should be organised and adaptable, with great communication skills and a willingness to get stuck in and take action.

Candidate profile:

• Ability to adapt to requirement and multitask in a calm and logical manner.
• Comfortable working within a process framework.
• Ability to work in a team, to delegate or escalate as required.
• Great listening and communication skills to understand complex tasks and engage with a variety of stakeholders to achieve a goal.
• Experience working in a creative agency.
• Professional, positive and proactive attitude with desire to take ownership and move things forward.
• Personable, with the ability to develop personal relationships and build trust with clients.
• Keen to build category knowledge and act as a consult to support with briefings/feedback where necessary.

Ideal Experience:

• Extensive account management experience with a packaging design agency on prominent FMCG brands.
• Some experience of Campaign and Point of Sale activations.
• Collaborating with other agencies as part of a network.
• Experience in managing projects, timelines & budgets.
• Experience in dealing with multiple SKU projects from start to finish essential.