Strategy & Ops Manager

We are seeking a Strategy & Ops Manager to support the strategy and execution of our main propositions. In this role, you will take on end-to-end ownership and accountability for driving impactful projects working across one or more categories.

This is an ideal role for generalists who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience and the overall customer experience. If you like to go deep into problems and solve them by implementing solutions you define, this role is for you!

RESPONSIBILITIES

1. Solve problems: Collaborate with diverse teams across MANUAL to identify and address operational challenges, with a focus on building, launching, and scaling efficient processes.

2. Build and innovate: Develop and experiment with new approaches to enhance the category proposition, utilising data-driven insights to continuously refine and optimise your solutions.

3. Take end-to-end project ownership: Take charge of projects from inception to execution, including strategic planning, implementation, and thorough performance reporting.

4. Drive operational excellence: Lead efforts to instil operational best practices within patient-facing teams, driving efficiencies and elevating service delivery standards.

5. Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time.

MINIMUM REQUIREMENTS

1. You have 3+ years of experience in strategy, operations, product, growth or other related areas.

2. You have analytics experience in building financial models and defining performance tracking to measure the success of your initiatives.

3. You have a bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.

4. You excel as a generalist who can build the overarching strategy and go deep into specific issues and processes to drive continuous improvement.

5. You bring structure, organisation, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.

6. You are very ambitious and want to have a fast-track career to grow professionally.

BENEFITS

• Generous stock option plan
• Private medical insurance
• Cycle to work scheme
• Electric car scheme
• £400 per year learning and development budget with Learnerbly
• Gym and wellness benefit with Gympass
• Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week
• 25 days holidays and generous parental leave & flexible working policies
• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL
• Join in the early stages of one of the most promising start-ups in the health & wellness space

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond.

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission.

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.