Student Success Administrator Student Experience Coventry

Salary: £22,500 - £24,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Student Coaching Manager

Department: Student Experience

This role operates primarily on a remote working arrangement that will require little to no travel into our locations; (Birmingham, Coventry, Leeds, London (Tower Hill, Holborn & Ealing), Manchester or Nottingham).

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

As a Student Success Administrator, you will play a key role in supporting the Student Success Coaching team and the wider Student Experience teams.

You will be responsible for providing efficient administrative support, ensuring smooth day-to-day operations, and contributing to initiatives aimed at enhancing student engagement and success.

We are looking for a highly organised and proactive Student Success Administrator who is a self-motivator with strong initiative and ambition to succeed as well as having a high standard of written and verbal English.

You will need experience and be confident to attend meetings and take detailed notes in order to diarise/prioritise action points.

Essential requirements:

• A level or equivalent standard of education plus maths and English language at grade C or above
• High competence in workload planning, prioritising, and monitoring, including drawing information from various sources and people
• Clear and concise writing skills and the ability to handle long and complex documents
• Experience of working in a fast-paced environment
• Experience of working with a variety of IT systems including Sharepoint and Office 365, Microsoft packages

Desirable requirements:

• Previous experience working within a University

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education
  

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

Closing Date: Thursday 17 of April

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.