Team Leader - Back Office

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Lead and inspire a team of Back Office Payment Processing Specialists to achieve operational excellence and deliver outstanding results. As a Team Leader, you'll manage performance, cultivate team growth, and ensure objectives align with business and client needs.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Plan and allocate team resources effectively, ensuring workloads are managed efficiently within budget constraints.
• Monitor team performance against set objectives, identify gaps, and take corrective actions to meet targets.
• Lead, coach, and develop team members, addressing performance concerns promptly while fostering individual potential.
• Organize training and development opportunities tailored to business needs, ensuring team members are well-prepared with necessary skills and knowledge.
• Drive continuous improvements to enhance operational efficiency, incorporating best practices and innovative solutions.
• Guide the team through organizational changes, maintaining alignment with company strategy, client expectations, and business goals.
• Ensure compliance with company policies and legal standards, delivering consistent and high-quality output.

What we're looking for:

• Demonstrated experience in managing and leading teams.
• At least 2 years of experience in a customer service or Back Office processing role, preferably within financial services or life and pensions industries.
• Strong organizational and planning skills to manage team resources effectively.
• Excellent communication and interpersonal abilities to build relationships and motivate the team.
• Analytical mindset with problem-solving capabilities.
• Familiarity with systems, processes, and product knowledge in a Back Office environment.
• Awareness of regulatory and commercial considerations relevant to the role.
• Knowledge of FSA compliance regulations to ensure standards are consistently upheld.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!