Team Leader

Page Personnel are working in partnership with a reputable organisation in the professional services industry to recruit for a Team Leader , with a focus on the Customer Service department. The successful candidate will demonstrate leadership skills, coupled with a deep understanding of company policies and principles.

Client Details

The organisation is a large-scale entity in the Professional Services industry. They pride themselves on delivering quality advice and service and have a robust team of professionals who work together to maintain their high standards.

This is a fantastic opportunity who has had prior experience leading a team and wishes to continue down this career path with a large, successful organisation.

Description

• Leading a customer service team to deliver excellent service
• Implementing strategies to improve quality and productivity
• Training and mentoring team members
• Handling escalated customer complaints or enquiries
• Monitoring and reporting on team performance
• Collaborating with other departments to ensure consistency in service
• Implementing and adhering to company policies
• Participating in recruitment and appraisal processes

Profile

A successful Team Leader should have:

• Proven experience within a similar role.
• Proven leadership skills
• Excellent communication and interpersonal skills
• The ability to develop strategies to improve service and productivity
• Experience in handling escalated customer complaints or enquiries

Job Offer

• A competitive salary, ranging from £28,000 to £32,00 per annum
• A vibrant and professional working environment
• Opportunities for growth and development
• The chance to work in a large-scale organisation within the Professional Services industry
• Great benefits package