Technical Account Manager, ES - CN-AWS

Job ID: AWS EMEA SARL (UK Branch)

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

Key job responsibilities

As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

1. Act as a single point of contact to Enterprise Support customers
2. Make recommendations on how new AWS offerings fit in the company strategy and architecture
3. Complete analysis and present periodic reviews of operational performance to customers
4. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
5. Champion and advocate for customer requirements within AWS (e.g., feature request)
6. Participate in customer requested meetings (onsite or via phone)
7. Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
8. Work with some of the leading technologists around the world
9. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
10. Be available in non-business hours to handle urgent issues

BASIC QUALIFICATIONS

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree
- Fluent in English and Mandarin

PREFERRED QUALIFICATIONS

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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