Technical Account Manager, Telco SI

Job ID: AWS EMEA SARL (UK Branch)

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

BASIC QUALIFICATIONS

1. Experience with AWS services or other cloud offerings
2. 3+ years of technical engineering experience
3. Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role within cloud computing environments
4. Experience in operational parameters and troubleshooting for two (2) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment/Telecommunications

PREFERRED QUALIFICATIONS

1. Experience in a 24x7 operational services or support environment
2. Experience in internal enterprise or external customer-facing environment as a technical lead
3. Meets/exceeds Amazon's functional/technical depth and complexity for this role
4. Experience in Informational Technology operations
5. Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

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