Technical Product Manager - Unified Communications

Technical Product Manager - Unified Communications

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Your role:

Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.

Reporting to a Group Product Manager, Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Technical Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy.

Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria.

They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team's backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training.

• Lead large more complex initiatives from roadmap to delivery with minimal support & guidance from Group Product Manager.
• Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders. Recognised for being highly collaborative with excellent communication skills.
• Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line.
• Regularly assists in the hiring process, and mentoring/coaching of others as needed.
• Responsible for delivery of components/features in alignment with strategy and the broader roadmap.
• Collaborate with Sales, Support, clients, and other TPMs to produce and manage their component's backlog and contribute to the product roadmap.
• Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts.
• Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase.
• Identify and coordinate cross-component dependencies throughout the development process.
• Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule.
• Prioritize and groom their team(s) backlog.
• Attend daily stand-ups with your Product Manager and other TPMs in your product team.
• Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s).
• Share Scrum Mastering duties with other members of your team.
• Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards.
• Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.
• Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform.
• Serve as primary product expert (functional, not technical) for the components for which you are responsible.

About you:

• 6+ years of experience as a Technical Product Manager or product owner.
• Ability to communicate effectively with technical, business, and C-level executives.
• Strong requirement management skills (elicitation, analysis, use case modelling, workflow, documentation, etc.).
• Experience with Agile and Scrum development methodologies.
• Experience coaching/mentoring/training others.
• Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills.
• Degree in Engineering, Computer Science or related technical field.
• Ability to communicate effectively with both technical and non-technical individuals.
• Flexible and practical problem solver, able to work effectively in a growing organization.
• Experience with a SaaS, messaging, or enterprise software company and/or background in software engineering preferred.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.