Technical Support Specialist

BtoBet, a leading technological solution and platform provider in the iGaming industry with a passion to deliver cutting-edge products is looking to recruit a self-motivated Technical Support Specialist with excellent problem-solving skills and ability to clearly present technical information.

What You'll Do

• Plans, coordinates and performs the daily and project operations assigned by the superior or other relevant parties
• Clearly present reported issues, analyze, categorize, and document the same.
• Respond to customer queries in a timely and accurate way, via help desk, chat, email, or phone.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues.
• Document and follow reported issues and assure that they are resolved in timely manner.
• Creating and keeping up to date internal documentation and Knowledge Base articles.
• Ability to adapt in dynamic work environment.
• Empowers team collaboration.
• The work will be performed in 3 shifts; during the onboarding and training period the work will be performed in 1st shift

What We're Looking For

• Excellent knowledge of English, spoken and written.
• Additional knowledge of Portuguese and Spanish would be a plus .
• Good knowledge of Microsoft Office Apps.
• Preferable to have a bachelor's degree in Computer Science, Information Technology, or similar.
• Basic knowledge of SQL.
• Basic knowledge of HTML and CSS.
• Basic knowledge of browser developer tools.
• 1 year experience in technical support is a plus.
• Basic understanding of Network Infrastructure.
• Knowledge of JIRA is a plus (or other ticketing system).
• Basic knowledge of sports betting and casino is a plus.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited's ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations None