Telecoms IT Support Technician

Telecoms IT Support Technician

Is personal training and development at the forefront of your needs within a new role?

Are you a talented IT Support Technician that specialises in the Telecoms sector?

Salary up to £25,000

Company Overview:

I am currently assisting a well valued award winning client of mine located in the Chester area that are seeking to add to their Technical Support Team. They offer multiple bespoke services across the telecoms industry to their growing client base in order to find the correct solution for them after understanding their requirements.

Opportunity:

My client is looking to expand their team and seeking a versatile, ambitious and driven individual ideally with a background within Telecoms IT Support. The opportunity will be based onsite out of their HQ based closely to Chester. This role offers a chance to contribute to their dynamic environment and grow alongside them as you'll being picking up a plethora of new skills. The vision is that this individual will be a key member of the team and that you will grow as a Telecoms IT professional across a number of key areas within the sector.

Desirable Skills:

Experience within an IT Support based role, ideally within the Telecoms sector but this isn't essential

Experience working with Network Hardware e.g. PCs, switches, routers and firewalls

Experience with Networking technologies e.g. TCP/IP, DNS, VPNs and router configuration

Experience with Telephony Systems e.g. Hosted/IP telephony systems and SIP trunks

A concise, confident and clear communicator

A noticeable passion for learning new technologies and the want to develop professionally

Responsibilities:

To deliver outstanding customer service while effectively managing customer expectations

To address faults, requests, and inquiries for customers concerning broadband and hosted telephony services

Process and fulfil VoIP orders for customers, including hardware provisioning and the potential installation

Assume full responsibility for resolving the issue and ensuring regular and proactive updates are provided to both internal users and external customers

Deliver product training to customers in order to ensure full understanding of products and services delivered

How to Apply:

Please apply by clicking online or for further information you can find me on LinkedIn, just search for Chris Brett connect and we can arrange a chat from there!