Tenant Liaison & Support Officer

Tenant Liaison & Support Officer (Permanent)

We have an exciting opportunity to recruit a Tenant Liaison & Support Officer on a permanent contract, paying 28k per annum.
Your new role

• Providing support, assistance and advice to elderly and vulnerable people whom are wanting to have repairs, adaptations or home improvement work within their properties
  
• Maintaining regular contact with customers throughout each stage of the process, ensuring systems are updated regularly with new information
  
• Carrying out administrative duties such as telephone calls, booking appointments, preparing visit packs, sending out surveys/letters and conducting case reviews
  
• Assisting with general enquiries and completing requests for information
  
• Liaising with customers, colleagues, contractors and other supporting agencies/individuals
  
• Producing regular reports and working within managed budgets
  

What you'll need to succeed

• Proven experience within the building industry, ideally within social housing and have dealt with the general public
  
• Strong communication, interpersonal and customer service skills
  
• Experience of working within a busy office environment
  
• Desirable - working with vulnerable and/or older customers
  
• Ability to work under pressure, meeting deadlines with good planning & organisational skills
  
• Driving licence with access to own vehicle
  

What you'll get in return

• Permanent contract (6 month probation)
  
• 28k per annum plus mileage reimbursement
  
• 35 working hours per week
  
• Generous annual leave entitlement, pension plan, occupational sick pay scheme
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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