Unified Communications Engineer

Unified Communications Engineer

Contract

*Outside IR35*

£400.00p/d

3 months+

5 days on-site per week in Stoke-on Trent, Staffordshire

ASAP Start - 1 stage interview process

Who we are looking for

A Unified Communications Engineer, who will actively manage, support and develop Unified Communication technologies across the Business.

You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.

You will collaborate with other teams to pro-actively monitor system performance, pro-actively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.

This role is eligible for the Company's hybrid working from home policy.

Essential skills and experience

• Maintaining, supporting and managing Cisco Ironports such as ESA. (Similar tools such as Proofpoint, Mimecast, MS Defender are fine)
• Experience working as a Messaging Engineer/Consultant.
• Skilled in delivering, implementing and supporting Microsoft Exchange, both On-line and On-Premise.
• Hands-on experience with the latest versions of Exchange - 2013, 2016 & 2019.
• Maintaining, supporting and managing MDM technologies, preferably Workspace One.
• Experience in designing, configuring and implementing solutions within an organisation.
• Skilled in supporting Microsoft Teams.
• Experience of strategic planning and decision making to align IT with business objectives.
• Ability to understand and deliver tasks and projects to our business standards.
• Strong documentation skills.
• Ability to work to deadlines with a pragmatic approach to administration, governance and risk.

Main Responsibilities

• Maintaining and managing our core UC services and providing improvements where necessary.
• Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
• Participating in product evaluations, system testing and product life cycle management.
• Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
• Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
• Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
• Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
• Setting up all UC applications and features, technical designs, standards and process documentation.

Unified Communications Engineer