Urology Support Secretary

University Hospitals Dorset NHS Foundation Trust

We are seeking a secretary to join the Urology Secretarial Team in a supportive role which is based at Royal Bournemouth Hospital.

This is an excellent opportunity to develop surgical secretarial skills by gaining experience within a busy Urological Department.

The ideal candidate must have a good knowledge of office practices and medical terminology is preferable. Excellent interpersonal skills, reliability, flexibility, and the ability to work under pressure as well as being a good team player are essential.

Base Location: Bournemouth

Interview Date: TBC

Main duties of the job

1. Typing audio and digital documents to include operation and clinic letters
2. Maintaining investigation systems for patient results
3. Undertaking typing of other clinical groups within the Urology Department
4. Processing of Choose & Book referrals
5. Delivery of investigation requests to other departments within the hospital
6. Postal service administration for outgoing patient letters

Job responsibilities

To support the consultants and consultant secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e., clinic letters, reports, operation letters, etc., under the supervision of the consultant secretary, using audio/Digital Dictation. To be aware of RTT (Referral to Treatment) pathways to adjust the patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and/or validators as necessary.

Look up, sort, and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy. Photocopying and general filing to include correspondence, results in hospital notes when required.

Be responsible for outgoing post, meeting afternoon deadlines, and assisting post workers when required.

To deal with telephone queries in an appropriate manner as instructed by the consultant secretary.

To ensure all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received directly from GP or other professional bodies.

To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow-up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.

Person Specification Qualifications

• Minimum 5 GCSE's including English or equivalent or relevant previous work experience in this role
• RSA II or equivalent touch typing/computer skills

Experience

• Secretarial experience
• Working with people
• Computer literate with word processing experience
• Data accuracy on computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust