Veterans Support Advisor

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

Principal Responsibilities:

• Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.
• Make first contact with clients registering with The Forces Employment Charity and TechVets
• Provide Advice and Guidance on registration.
• Support Veterans to obtain Proof of Service using Veterans UK Check Service.
• Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.
• Provide Advice and Guidance on the use of all available online tools.
• Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.
• Record all interactions with clients accurately on the Salesforce CRM where appropriate.

PERSONAL SPECIFICATION

Essential Competencies:

• Strong Communication Skills
• Excellent IT skills
• Excellent Telephone Manner

Desirable Competencies:

• NVQ Level 3 or 4 in Advice & Guidance
• Understanding on marketing and promotion
• Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.