Video Conferencing & Collaboration Specialist

Video Conferencing & Collaboration Specialist, Global Law Firm, London

3,000 user law firm seeking a passionate, customer-focused, London-based individual to take the lead in shaping and delivering a high performing video conferencing, communication and collaboration service to the business.

You will need enthusiasm & drive, an IT Training or AV Support background with knowledge of MS Teams, WebEx, Zoom, Yealink etc and outstanding organisation, people & communication skills.

This is not a technical role beyond knowledge of expert use of the applications. It would suit someone who thrives on creating a next-level user experience, is interested in keeping abreast of new products and who is keen to take ownership of building and owning a critical service.

Duties will include:

• Support, train, empower and mentor over 100 firmwide super users who help users in their local offices with meetings and conferences, whether remote or on premise. This is the key channel for delivery this service and it requires ongoing relationship building and direction
• Create effective processes and procedures and ensure buy-in from the super user group
• Aid the delivery of all Video Conferencing and Teams projects
• Regular analysis of IT Service Desk data to identify areas to be proactive
• Research emerging AV/VC technologies and knowledge share with IT Team
• Effective triaging of issues to resolution or quick escalation of more complex issues to relevant IT teams
• Delivering engaging remote presentations to the super users across multiple times zones to support and promote learning
• Identify common issues and solutions to ensure they can be dealt with in a timely manner

And You:

• Will be organised, creative and positive in your approach
• Strong user focus, ensuring your support and interactions are of the highest quality
• Excellent relationship builder
• Passionate in delivering solutions that will improve user experience
• Understand AV& VC requirements from users to assist with delivering a professional, well-executed solution which meets their needs
• Proactive, always seeking to learn from previous incidents and improve the service

This is a rare opportunity for a career move into a role with responsibility for a key service

Video Conferencing & Collaboration Specialist