Branch Operations Manager

Job Title: Branch Manager - B2B Distribution

Location: Genk

Sector: Electrical & Technical Distribution

Contract Type: Permanent - Full Time

About the Company

Our client is a well-established international player in the distribution of technical and electrical products, serving professional customers across multiple sectors. With a strong footprint in Belgium and a reputation for service excellence, they are currently looking for a Branch Manager to lead one of their key regional branches.

About the Role

As Branch Manager, you will be responsible for the full operational, commercial, and strategic management of a local agency. Your role is both hands-on and leadership-oriented: driving sales growth, managing internal teams, and ensuring a top-tier customer experience.

Key Responsibilities

Commercial Development

• Grow local sales by promoting tailored offers and services to clients.
• Organize promotional events and increase the branch's local visibility.
• Maintain strong ties with supplier representatives and partners.
• Analyze performance metrics and implement corrective commercial actions.

Team Leadership

• Manage, coach, and develop a team of sales and support staff.
• Take part in recruitment and onboarding of new employees.
• Motivate the team and foster a culture of continuous improvement.
• Set clear objectives and track team performance.

Customer Experience & Sales Excellence

• Build and maintain strong, trust-based client relationships.
• Support your team during negotiations and ensure client satisfaction.
• Provide advice on the most suitable sales channels and solutions.
• Work closely with the field sales team to expand the customer portfolio.

Operational & Financial Management

• Ensure operational efficiency and compliance across branch activities.
• Handle customer disputes or issues when needed.
• Monitor KPIs (budget, margin, quality, etc.) and improve branch performance.

Your Profile

• Strong commercial background, ideally in B2B distribution (technical products, electrical goods, construction supplies ).
• Experience managing a small to medium-sized operational team.
• Technical understanding of electrical products is a plus.
• Strong analytical and negotiation skills.
• Client-first mentality and ability to build lasting partnerships.
• Language: Dutch/English

What's Offered

• A full-time permanent contract.
• Attractive salary package with company car, meal vouchers, group and hospital insurance, bonus system, and other benefits.
• An exciting leadership role with real autonomy and impact.
• Opportunities for professional development within a growing, stable organisation.
• A collaborative work culture with clear values and a hands-on spirit.