Customer Growth Data Analyst

Role: Customer Growth Data Analyst

Location: Leeds, LS15 (with hybrid working after completion of training)

Salary: £30 - £40k per annum DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 40 hours pw, Monday to Friday

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.

We are seeking a highly motivated Data Analyst to join our Customer Growth team. In this role, you will be instrumental in delivering a Single Customer View (SCV) to the business, enabling deep customer insights and fostering data-driven decision-making.

What's in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme (subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you'll be doing?

Build and maintain a robust and scalable Single Customer View (SCV), integrating data from multiple sources (CRM, transactions, digital engagement, etc.) Ensuring data quality, consistency, and accuracy across all customer records
Develop and deliver propensity models (e.g., churn, cross-sell, upsell) to identify actionable opportunities for growth
Analyse cross-category behaviour, identifying trends and correlations that inform strategic marketing decisions
Collaborate with marketing teams to design and measure the effectiveness of targeted campaigns, ensuring optimal audience selection and impact
Create dashboards and visualizations to communicate insights to stakeholders clearly and effectively
Partner with marketing, product, and business intelligence teams to ensure alignment on customer growth objectives and communicate findings to non-technical stakeholders in a clear and compelling way
Ensure data integrity, accuracy, and consistency by implementing best practices in data governance
Stay updated on the latest trends in data analytics, eCommerce, and the pharmacy industry to identify opportunities for process improvement and innovation

Who are we looking for?

Bachelors' or masters' degree in related field
Expertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization and reporting tools
Experience of working in a pressured environment, delivering against tight deadlines within company and ethical rules and regulations
Numerate with strong written and verbal communication skills
IT literate with working knowledge of MS office suite - Excel intermediate
Experience within healthcare sector would be advantageous
Experience working in marketing analytics or customer growth, with a clear understanding of campaign mechanics would be advantageous.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.