Customer Service Coordinator

Customer Service Coordinator - Export Manifest

Part Time (15 hours - Thursday and Friday), Permanent

We are looking for a Customer Service Coordinator to work within our Manifesting team.

The successful candidate will work within the Export Customer Service Manifest Team to ensure all Manifests are sent within the deadlines given by our External Stakeholder MSC Geneva/Greece. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.

At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.

Skills and experience you'll bring to us

• Ability to maintain high level of customer service, under pressure
• Work to tight deadlines
• Excellent communication skills, written and verbal
• Solution driven
• Effective time management skills and be flexible
• Ability to work individually and within a team
• Ability to multi-task

How you will help us and what you can expect

• Transmit all manifests within the deadline set our External stakeholders MSC Geneva/Greece
• Analyse specialist pre manifest data
• Take ownership of your own vessels and ensure chasers are sent in time
• Resolve Customer enquiries quickly and professionally
• To understand and work collaboratively with internal departments
• Work as a team players, contributing ideas for collective improvement
• Being adaptable, to ensure support can be given to other teams, as/ when required

If you feel this is the next step in your career, please apply now.