Director of Commercial Services

Join the NHS Business Services Authority in a new pivotal leadership role, where you'll strategically lead the Commercial and Estates teams, to shape and deliver a complex commercial and estates agenda.

We're looking for a forward-thinking, commercially minded and collaborative individual with public sector experience, to effectively implement procurement strategy and manage high value, multi-million-pound contracts for the platforms and services we provide at scale and nationally.

You will build and maintain effective stakeholder relationships, bringing sound influencing skills to support managing complex and challenging contractual performance on behalf of the NHSBSA.

You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience.

We're committed to being a flexible employer and are currently hybrid working. The office base for this role is Newcastle upon Tyne and we ask for flexibility to attend the office for in-person collaboration multiple times a week.

What do we offer?

• 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays
• Excellent pension, 23.7% employer contribution
• Active wellbeing and inclusion networks
• NHS Car Lease Scheme
• Access to a wide range of benefits and high-street discounts

Main duties of the job As a senior leader and member of NHSBSA Leadership Team, reporting into the Chief Financial Officer, you'll define and drive a compelling vision, aligning diverse teams and stakeholders to deliver impact.

• Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda.
• Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business processing.
• Effectively design and deliver estates and facilities management projects. Ensure NHSBSA access to effective property management tools to optimise value generated from estate.
• Lead on government major strategic projects and programmes, implementing procurement strategy and managing high value contracts including £multi-million/billion negotiations, high profile implementation and complex performance management regimes.
• Inspire, develop, and empower our talented operational and delivery leaders, promoting the importance of robust governance and collaborative working to deliver sustainable transformation.
• Lead a large, diverse workforce to inspire and develop colleagues across a range of disciplines in continuous improvement, as well as building and maintaining effective trusted relationships with external clients and key senior stakeholders.

Full responsibilities are available in the attached job description.

About us Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job responsibilities Please refer to the attached job description and person specification for the full description for this role.

Job summary:

1. This role will provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda, maximising the use of resources within your remit, setting and achieving key performance indicators and break-even budgets, and maximising outcomes through productive sustainable delivery. Responsible for corporate commercial and estates strategies and corresponding policies and procedures that drive value and efficiency through use of our supply chain and estate. Leading key areas of NHSBSA that will define delivery of our Environmental and Social Impact Goals. You will identify and successfully implement significant efficiencies across the roles remit, communicate and embed transformational policy, deliver changes and continuously improve service provision, performance and customer experience.
2. As a member of the NHSBSA Finance Commercial and Estates Directorate Senior Management Team you will strive to maintain world class levels of staff engagement across the Directorate. Leading a large, diverse workforce, you will lead, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design methodologies, in addition to building and maintaining effective trusted relationships with external clients and key stakeholders.
3. As NHSBSAs Director responsible for its commercial and estates professions you will develop and maintain strategies and plans to drive professional excellence including compliance with government professional standards. You will maintain effective relationships and influencing skills and responsible for leading and operationally managing the development, implementation, and improvement of your business area, including responsibility for service delivery, and relationship management of external partners specifically around complex and challenging contractual performance but also in working within the NHSBSA Partnership Key Principles relating to business, culture, and values. Promote a high-performance culture across commercial and estates teams, leading on designated Directorate and organisational wide developments which cut across both organisation and service boundaries aligned to our Strategy which you will contribute to and help shape.
4. With a forward thinking, commercially minded and collaborative approach, you will lead on maximising and optimising the performance of all services within your portfolio, define and deliver an ambitious strategy, and accountable for establishing and maintaining appropriate financial and commercial governance and controls.

Strategic Leadership

Shared accountability for supporting the overall organisation to achieve its vision and contribute to the development of the organisations strategic and annual business plans, and service plans leading and driving operational performance improvement across our services to deliver high-quality and cost-effectiveness.

Providing strategic leadership to commercial professionals who provide advice and delivery for the entire 3rd party supplier lifecycle to enable the delivery of our strategy and business plan.

Providing strategic leadership to a department of estates professionals who provide NHSBSA with a workplace that is fit for current and future business need.

Working in collaboration with colleagues from the wider organisation, to develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans, standards, and targets.

Lead on strategic business planning and developing and embedding meaningful business plans and KPIs.

Delivering NHS-wide benefits and savings through embedding Government Commercial Operating Standards in NHSBSA operations and Government Property Standards.

Commercial Services and Estates Leadership

Ensure strategic alignment of service delivery, workforce planning and operational excellence and a culture of financial discipline, value for money and optimising resourcing is embedded. Champion efficiency, continuous improvement, and customer centric innovation.

Leading the NHSBSA Estates function including facilities management, to ensure our Estates Strategy delivers fit for purpose premises that meet the needs of our business, services and colleagues whilst ensuring value for money and delivery of our environmental obligations and objectives. This will include influencing and negotiating with external senior managers in the Government Property Agency (GPA), Cabinet Office and other organisations.

With annual expenditure through its supply chain more than £150m the role is responsible for designing, articulating and delivering an effective procurement service for the Chief Financial Officer and SROs including highly complex Government Major Projects and Programmes.

Ensuring Heads of Commercial and Estates provide timely reliable advice and assurance to the Accounting Officer, SROs and budget holders, often on complex and specialist topics. NHSBSA services . click apply for full job details