Engineering Manager - Business Services

Engineering Manager - Business Services

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Locations: London, UK

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: JR100129

Who we are

We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays.

The opportunity

As an Engineering Manager, you'll lead the engineering team within Business Services, responsible for high standards in software development, quality assurance, and security, while overseeing the growth of our engineering talent.

Business Services is the engine that drives our core loyalty capabilities, including identity, membership, currency & redemption domains that provide microservices and data products.

What you'll get up to Team Leadership

• Guide the Squad: Lead Tech Leads, Software Engineers, and Data Engineers (14 permanent team members, 3 direct reports)

• Contract Crew Captain: Oversee 25+ contract engineers

Standards & Quality

• Set the Bar High: Define and enforce engineering, security, and data quality standards in Business Services at IAG Loyalty

Coaching & Development

• Mentor Magic: Coach and develop team members, identifying opportunities for training and growth

Recruitment & Collaboration

• Hire the Heroes: Work with Product Owners and Managers to recruit new team members

• Mix it Up: Collaborate with product teams to rotate individuals across products to optimise skills and development

Community Builder

• Create Connections: Foster an engineering community of practice within Business Services

Influence & Culture

• Decision Dynamo: Positively influence decision-making with engineering principles in mind

• Champion Diversity: Ensure an equitable and inclusive team culture

Culture Enhancer

• Elevate Engagement: Contribute to an enhanced engineering culture across Business Services

What we need from you

• Leadership & Technical Expertise: Proven experience as an Engineering Manager with a background as a Tech Lead, particularly on backend services

• Backend Development: Proficient in Java, Spring Boot, and microservices, with a solid understanding of cloud technologies, ideally AWS

• Operational Accountability: Skilled in managing both development and operations with ownership of Service Level Objectives (SLOs) and Key Performance Indicators (KPIs)

• Agile & DevOps Culture: Experience with agile methodologies, DevOps principles, and Site Reliability Engineering (SRE) practices

• Architecture & Design: Competence in AWS and microservices architecture, with knowledge of domain-driven design

• Security & Testing: Familiarity with security best practices, testing approaches, monitoring, and observability tools

• Collaborative & Inclusive: Ability to communicate with non-technical colleagues and build strong, inclusive teams focused on equity, diversity, and high performance

The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location.

What you'll get in return

• A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless.

• A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice.

• A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working.

• A place to do things that matter: We're passionate about the part we play in our customers' lives; helping them make memories that last a lifetime.

• Perks that take you places:

• One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network.

• 20 days working from abroad in Europe per annum.

• Annual Bonus (dependant on company and individual performance)

• Company pension of 9% (6% contribution from IAGL, 3% employee contribution)

• 25 days annual leave, + 2 days charity leave and a day off on your birthday

We might not be right for you if:

• You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed.

• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go.

• You're looking to create but not build; this is an end-to-end role.

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too.

About IAG Loyalty

We help 40 million members see the world through rewarding experiences.

Our Values

We're loyalty pioneers, creating the world's most rewarding experiences.