Head of Product - Marketplace

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Overview

We're Kingfisher, a team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama, and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.

At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our office, with this role being based from our Paddington office. Talk to us about how we can best support you.

Kingfisher has big ambitions to grow e-commerce sales with our stores at heart, to make efficient use of our estate, drive outstanding customer experiences, and provide our colleagues with the best tools to do their jobs efficiently and effectively.

We are looking for a Head of Product Marketplace to set the vision and strategic direction for our key strategic priority of marketplace whilst also delivering change continuously to support the growth of our global banners.

As the Head of Product for Marketplace, your in-depth knowledge of agile, productised ways of working, and deep domain and operational experience, you will use your influencing and leadership skills to support our functions and banners to provide our customers with convenient delivery options, scaling our capability with the latest technology and ensuring we use our resources efficiently to deliver more choice for our customers.

What's the job

Key Accountabilities / Responsibilities:

1. Set the vision and strategic direction for Marketplace for the group in collaboration with the Group Marketplace team, Technology, and our banners, ensuring our strategy remains relevant against the constantly evolving market landscape.
2. Lead and facilitate the creation of a Product suite that is resilient and delivers Customer and Colleague satisfaction and sustainable value.
3. Ensure our strategies are aligned with banner ambitions and that this will deliver against the Kingfisher Group's ambition.
4. Stay connected to the market to identify the new and emerging trends, technologies, and channels which will be powering the performance marketing growth in future years, and share this insight back into the business.
5. Demonstrate in-house Kingfisher expertise in all our major markets (UK, France, Poland, Iberia, Romania) where we plan to launch marketplaces.
6. Providing thought leadership to our Executive Boards on how a test and learn approach within the marketplace.
7. Build a skilled and empowered team who can deliver customer-centric capabilities at pace independently.
8. Build a data and measurement-focused mindset so that we constantly learn and improve as a business.
9. Deliver benefits and return against agreed business cases and investment.

What you'll bring

Job Specific Values & Behaviours:

1. An exceptional leader, able to guide others through change effectively and skilled in finding a 'situation where everyone is happy'.
2. Ability to present technical details simply to business partners to enable them to collaborate easily.
3. A results-orientated leader, where making valuable contributions quickly is important.
4. Ability and willingness to mentor others and also learn from others.
5. An investigative and curious mind that facilitates problem-solving activities.
6. Entrepreneurial outlook, a self-starter who is keen to share knowledge, ideas, insights & inspire change.

1. Significant experience and expertise across all Product disciplines, including leading strategic direction & delivery of marketplaces.
2. Proven experience of successful delivery of large, scaled e-commerce change.
3. Proven experience in building high-performance, delivery-focused & data-driven product teams both with and without direct line management.
4. Experience working in a multi-national group environment with shown success in building effective ways of working between central and local teams; aligning action plans and facilitating the sharing of best practices across multiple remote teams.
5. Extensive experience of working in an agile, fast-paced environment.
6. Exceptional presentation and interpersonal skills, with the ability to convey sophisticated commercial and technical challenges in a user-friendly way.

How does this role align to our behaviours?

Be Customer Focused - constantly improving our customers experience

1. We listen to our customers and colleagues.
2. We innovate products and experiences to stay ahead.

1. We do the right thing.
2. We invest in our people and build great teams.

1. We focus externally, globally and build the long term.
2. We experiment and share our learnings.

1. We act with pace, not perfection, role modelling 80/20.
2. We take risks, fail fast and adapt quickly.

1. We celebrate difference as a strength.
2. We collaborate, breaking down silos.

1. We focus on performance outcomes.
2. We prioritise and simplify for others.

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.