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IT Analyst
Posted 18 days 8 hours ago by Pure Resourcing Solutions
£28,000 - £31,000 Annual
Permanent
Not Specified
Other
Cambridgeshire, Cambridge, United Kingdom, CB1 0
Job Description
I'm delighted to be recruiting for an IT Analyst on behalf of a prestigious and highly regarded educational institution in Cambridge.The Role:As an IT Analyst, you will provide technical support across various levels, offering first, second, and third-line support to the organisation.Key Responsibilities:
- Provide first-line support for IT and audio-visual technologies.
- Service Desk: Efficiently managing support calls, escalating when required.
- Troubleshoot and resolve more complex issues as part of second and third-line support.
- Assist with the installation and maintenance of servers, applications, and network equipment.
- Lead technical projects, from identifying needs to full implementation.
- Ensure security through regular updates, security scans, and managing backup operations.
- Work closely with the IT Operations Manager on packaging and delivering applications.
- Maintain the IT asset database and manage licensing compliance.
- Maintain user accounts and assist with Starter and Leaver processes.
- Demonstrable experience working within a similar role.
- Strong problem-solving skills.
- Ability to configure and maintain network equipment and servers.
- Experience managing technical projects from start to finish.
- Proactive and able to work autonomously in a fast-paced environment.
- Excellent communication skills and a collaborative team player.
Pure Resourcing Solutions
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