IT Service Level Manager (m/w/d)

The Deutsche Bundesbank is a special bank: an integral part of the European System of Central Banks with an important function in financial stability, banking supervision, monetary policy and payment transactions in Germany. Above all, however, we are a strong team of reliable and responsible people whose daily work also creates the technical IT conditions for a stable euro and other central bank tasks. Join us on the path to a digital central bank!

IT Service Level Manager (m/f/d)

Work location Frankfurt am Main Düsseldorf

Working hours Full-time (part-time is generally possible), permanent

Start date as of now

Job ID 2024_1033_02

Work of special value: Your commitment with us

• You will assume technical responsibility for the design, documentation and further development of the service level management process for IT services at the Bundesbank and the ESCB.
• You will assume technical responsibility for process-supporting tools
• You create service level agreements for IT services in collaboration with the departments responsible for the product.
• You will also represent the process manager internally and externally.

Special values: Your qualifications

• Bachelor's or equivalent degree in (business) informatics, industrial engineering or a comparable course of study with an IT focus or comparable knowledge from many years of professional experience
• Good knowledge and experience in the field of IT service management (ideally in the IT service processes of service level management and service reporting) and in particular in the areas of IT organization, formulation of technical requirements and concepts and their implementation
• Experience in IT operations is an advantage
• Confident demeanor, negotiating skills and strong persuasiveness, also with regard to the pursuit of common and overarching goals
• Good written and spoken German and English skills

Valuable work deserves special benefits

Remuneration & prospects Remuneration in line with the TVöD on the basis of pay grade E 12, plus bank allowance, future-oriented job in the public sector with reliable working conditions, permanent employment, varied tasks, basic possibility of becoming a civil servant, possibility of continuing an existing civil servant relationship (up to A 12)

New Work Home office options within Germany, good technical equipment (e.g. smartphone, notebook), working hours: 39 hours/week, 30 days vacation, flexible and plannable working hours

Additional benefits Free Germany ticket as a job ticket, good transport connections (bus & train), central location, company health management, company restaurant

Would you like to join our team?

Then we look forward to receiving your application. If you have any questions in advance, simply get in touch with the relevant contact person.

Your questions about the application
Marco Rondinella, -34012

Your questions about the area of responsibility

Markus Groß, -38828

Marita Hart, -14097

Please apply by 03.11.2024 with the job ID 2024_1033_02 via our online tool.

Diversity and equal opportunities are important to us. Severely disabled people will be given preferential consideration if equally qualified. The Deutsche Bundesbank also promotes professional equality between women and men, particularly when filling management positions. We therefore particularly welcome applications from women.

We welcome you in all your individuality! We look forward to getting to know you better with your application.

You can find more information about the Bundesbank as an employer at

Deutsche Bundesbank Wilhelm-Epstein-Straße Frankfurt am Main