Product Governance Manager

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Sector: Insurance
Role: Manager
Contract Type: Permanent
Hours: Full Time

Responsibilities:

• Support and oversee product owners (underwriters) to ensure that all MRSG products falling within the scope of the product governance framework are regularly reviewed, approved and have undergone at least annual Fair Value Assessments (FVA) as appropriate.
• Demonstrate excellent stakeholder management - facilitate open discussions on customer outcomes and ensure stakeholders engage effectively in product review processes.
• Support stakeholders to foster a customer centric mindset, focusing on demonstrating and improving the customer outcomes delivered by our products and services.
• Utilise the PRC and Product Catalogue, as well as insights gained through discussions with underwriters, to ensure underwriters follow product review processes (inc. FVAs) for relevant products. Be the first point of contact for any queries and the first approval checkpoint for completed product forms.
• Oversee the escalation of product reviews through the appropriate approval channels, including referring product reviews, findings and recommendations to the relevant Product Oversight Committee(s).
• Collaborate with Conduct team to design and deliver a multi-faceted training programme to enhance stakeholder engagement with product governance and conduct risk and build a positive perception of these areas across the business.
• Regularly review and develop product governance processes to meet evolving business needs/ regulatory requirements.

Knowledge and Skills

• Strong regulatory and commercial awareness. In particular, strong understanding and experience of FCA Product Governance and Consumer Duty requirements.
• Lloyd's market knowledge and experience is preferable.
• Effective communication skills at all levels.
• Proactive, personable approach with the ability to build relationships to drive good practices and implement change.
• Strong organisational and planning skills.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

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