Property Operations Manager

Property Operations Manager at The Crown Estate

Advert close date: Friday 21st February 2025

Purpose of Role:

As part of the Urban Operations team, this role is accountable for delivering best-in-class property operations across a portfolio of mixed-use assets. The Property Operations Manager ensures The Crown Estate (TCE) achieves its operational objectives across all key metrics for all stakeholders. This business-critical role involves full accountability for the tactical delivery of TCE's strategic operational objectives in partnership with our Managing Agents and other external partners, ensuring all statutory and contractual requirements are fulfilled to the highest standards. Additionally, the role requires developing cultural alignment around TCE's shared values, ensuring that TCE's purpose and priorities are understood and effectively embedded across our value chain.

Main Accountabilities:

• Build effective, trusted internal and external relationships, providing strong leadership and direction across the Managing Agents and internal teams, driving a one-team ethos and culture of alignment.
• Lead, champion, and deliver TCE's Safety First strategy, building security resilience and sustaining exemplary compliance.
• Develop an excellent operational understanding of the assets, including car parks and public realms, to enable effective leadership and support in crisis and incident management response.
• Provide impactful operational direction and support the delivery of TCE's sustainability strategy and targets, including TCE's Net Zero decarbonisation pathway.
• Work collaboratively across internal and external stakeholder teams to develop and implement asset-level operational plans aligned with TCE's operational priorities and budget provision.
• Own and manage all asset-level operational risks and issues, including customer complaints, ensuring effective root cause investigation and risk mitigation.
• Oversee all asset-level operational risk registers, enhancing TCE's assurance position across all lines of defence.
• Ensure proactive and expedient risk monitoring, mitigation, and risk improvement management.
• Manage and coordinate the operational interface across TCE capital works and major projects, from planning to delivery.
• Drive a structured and forward-thinking approach to planned preventative maintenance, ensuring works are integrated into the annual business planning cycle.
• Oversee procurement practices, compliance, contract management, and performance outcomes across our extended supply chain.
• Lead and inspire a culture of innovation and continuous improvement.
• Progress and support digital enhancements and data remediation projects across multiple safety, sustainability, and FM platforms.
• Foster a workplace and culture where everyone feels valued, supported, and accountable for their impact.

Most Important Skills-Based Requirements:

• Minimum 10 years of real estate, multi-site, or retail operations experience (client-side preferred but not essential).
• MWIFM MRICS or similar qualifications are desirable.
• Strong safety management background, supported by NEBOSH or equivalent qualifications.
• Proven leadership in governance, policy, process, and procedural compliance with operational knowledge of H&S, CAFM, and compliance systems.
• Commercially driven with the ability to manage operational budgets effectively, identifying and implementing efficiencies and added value opportunities.
• Crisis and incident management experience.
• Good comprehension of technical building services, reactive/planned maintenance, and fabric protection.
• Experience in implementing sustainability strategies, including Net Zero.
• Passion for operational excellence and best practices in facilities management, car park operations, and building performance.
• Appetite for innovation and continuous improvement.

Ready to take on this exciting challenge? Apply now and be part of The Crown Estate's journey towards operational excellence and sustainability!

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK ().

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on