Senior Business Development Manager to Nagla Thabet

Job title: Senior Business Development Manager to Nagla Thabet

Location: Edinburgh or Leeds

Salary: £76,194 - £89,640

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at either our Edinburgh or Leeds office. There will also be limited additional travel required.

About this opportunity:

We have an exciting opportunity for a versatile individual to support building the Customer Services Operation of the future, supporting the Director of Customer Services Insurance, Pensions & Investments. You would be joining Customer Services at an exciting time as we embark on redefining the operation to deliver a market-leading service proposition by bringing to bear technology and improving the skills and processes of colleagues.

Reporting directly into Nagla Thabet, Director of Customer Services, this role is integral to the leadership team and will involve supporting the Customer Services Director and their leadership team, facilitating and supporting the IP&I strategy and ensuring we provide an outstanding service to our customers.

What you'll be doing:

• Support & Counsel: Directly support the IP&I Director of Customer Services in strategic projects that impact the whole operation. Undertake specific research on a wide range of subject matters, providing recommendations for solutions where appropriate.

• Advisory Role: Advise on diverse topics, including review and collation of meeting papers, navigating and calling out emerging issues, and using good judgment to screen and redirect incoming requests as appropriate to support delivery of key priorities.

• Strategic Papers: Produce high-quality GEC and Exec level sponsorship papers on Customer Services performance and CSV. Help drive the strategic narrative, coordinate and challenge inputs to deliver high-quality outputs.

• Leadership Teamwork: Work closely with the leadership team, Platforms, and the CSV Comms Lead to steer and challenge key business decisions and support the successful development and delivery of business objectives.

• Customer Service Vision: Collaborate with IP&I teams and Platforms to deliver the Customer Service Vision (CSV), connecting BAU and Transformation.

• Objectives and key results & Insight: Coordinate the efficient daily running of team priorities, including briefings, agenda planning, and crafting relevant content.

What you'll need:

• Stakeholder Management: You have excellent verbal and written communication; Experience in writing, reviewing and collating Meeting/Board papers.

• Transformation Projects: You've worked closely with diverse leaders to deliver key transformation projects.

• Analytical Skills: Incisive analysis for planning and decisions; sophisticated problem-solving. Ensuring the delivery of solutions through others.

• Relationship Building: Influence and challenge at senior levels. Confirmed management, influencing, and mentor skills.

• Organized and Adaptable: Lead and prioritise multiple tasks under pressure in a fast-paced environment.

• Growth Mindset: Innovative problem-solver. Commitment to finding new and innovative ways of supporting IP&I Customer Services.

Knowledge of the Insurance, Pensions, and Investments landscape and experience in proactively managing risk would be advantageous but not crucial.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top.

• A range of wellbeing initiatives and generous parental leave policies.

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.