Sr. Technical Delivery Manager

Job ID: Amazon Web Services Philippines Inc.

AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services.

We are looking for someone at the forefront of transformational technology with experience assisting enterprise customers in leveraging a growing set of AWS services and features to run their mission-critical applications. The Senior Technical Delivery Manager Role is engaged at the client account level, providing a forward-looking strategy while outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS and lead changes to IT strategy, policies, processes, people, governance, and partnerships. The successful candidate will work closely with other AWS teams to ensure that all changes to a customer's environments are smoothly carried out while meeting customer requirements.

The ideal candidate must possess customer presentation skills that enable them to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges to help our customers take advantage of the efficiencies, cost savings, and quick innovation available in the AWS cloud.

Key job responsibilities

1. Earn a Trusted Client Advisory relationship with our clients and team.
2. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
3. Work with application owners to develop and standardize test, upgrade, and release management processes.
4. Engage with Director and C-Level executives to understand business needs.
5. Go "toe to toe" with customer technical stakeholders on most issues.
6. Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met.
7. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
8. Champion and advocate for customer requirements within AWS (e.g., feature requests).
9. Participate in customer requested meetings (onsite or via phone).
10. Triage technical issues.
11. Provide oversight of escalation, prioritization, and drive customer communication during critical events.
12. Develop and promote governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
13. Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
14. Analyze application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
15. Be available outside of business hours to help coordinate handling of urgent issues as needed.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

• A Bachelor's Degree or relevant experience
• 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability.
• Hands-on experience leading large-scale Cloud-based IT transformation projects.
• 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider, or managed hosting provider.

PREFERRED QUALIFICATIONS

• Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
• Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans, and other written deliverables.
• Technical Program or Project Management experience.
• Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation.
• Possess AWS Certifications.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.